Swaggie
I consider shocks are like tyres whereby some people wear them out faster than others. LR replaced tyres on some early vehicles that had scrubbed-out prematurely due to alignment issues but I haven't read where anyone has had tyres replaced because they didn't last the warranty period. I think that LR has agreed to replace some pairs of shocks (usually the rears - haven't heard of all 4 being replaced) because they think they should last the warranty period but have no idea to what use they have been subjected. Shocks will last much longer driving around city streets compared with country roads and I suspect most usage in England does not involve extended country travel at the speeds we have in Australia so I can understand the thinking that shocks should last the warranty period.
I did not believe that LR owed me a set of shocks because of the distance they had travelled but tried anyway simply because other people have had some shocks replaced and mine were in dire need of replacing. I was appalled at the so-called shock testing, along with the service manager telling me that air springs did not even have shocks then the young mechanic telling me that the shocks weren't leaking oil so were OK even though he could not possibly have known whether they were leaking oil or not because the shock's seals are fully contained within the airspring and then saying that LR would never agree to replacing all 4 shocks anyway. LR Customer Assist were already aware of my concerns which was why I was able to get the vehicle looked at with only 1 day's notice as the service manager had told me on the phone that they did not have time to check the vehicle and as the warranty was to expire that day, I had missed the boat. LR Customer Assist then advised the dealership that they were wrong and I was right which probably didn't go down too well anyway, so I was going to have an uphill battle all the way. In the end I wasn't prepared to go to my normal dealership 600 kms away on the chance I could convince them and then wait to see if LR approved replacements then make another 1200 km trip - I just didn't have that much inclination to persue something I didn't believe I was owed. I fitted my replacements about 1 week later, sourced ex UK.
MY21.5 L405 D350 Vogue SE with 19s. Produce LLAMS for LR/RR, Jeep GC/Dodge Ram
VK2HFG and APRS W1 digi, RTK base station using LoRa
ChatterBox
Your choice on that one but experience has shown the D4 shocks to have less longevity than D3 ones.
Shocks gradually become less effective but it sounds like yours had failed dealer would seem to be more of an issue.
Lets see what Alto say to Rob with his ones, they have always been good to me.
Admin
On a new vehicle shocks should be covered by warranty for the term of the vehicles warranty period.
What is the difference between shocks and a engine? Both wear with use and both can fail in the warranty period. Where does it say in any written vehicle information that shocks aren't covered?
I have had dealers explain to me on many occassions that tyres and brakes are not covered under warranty because they are wear and tear items, but never once have they ever mentioned shocks. In fact at present our 9 month old HSV Senator's MRC shocks are showing signs of failure and when asked the dealers service manager has said that they would be replaced if need be.
So if your shocks are stuffed in the warranty period then don't back down and let some LR service manager bluff you that they aren't covered.
Cheers,
Terry
D1 V8 (Gone)D2a HSE V8 (Gone)D3 HSE TDV6 (Unfortunately Gone)D4 V8
Master
SupporterOriginally Posted by jonesy63
My D4 suddenly developed a very harse ride and severe swaying in the rear at 50,000 km ........LR replaced the rear shocks under warranty ....but this only partially solved the problem ....still geting every little bump transmitting through the front and steering wheel .....very unpleasent ride so looks like the front shocks need replacing
Dealer has referred my complaint to LR and waiting feedback ......so will be intrested in what response you get as well
Swaggie
I'm intrigued by this comment and also that you can feel the front misbehaving when a lot of "experts" think that only rear shocks wear or fail.
I had replaced all my D4 shocks with D3 shocks at around 35K because they were too firm for my use. When the D3s wore and eventually became useless after 60K of use I refitted the original D4s whilst waiting for withdrawn after market ones to become available again. The refitted original D4s restored good control albeit with their firm ride for nearly 5K then suddenly lost most of their high-speed damping to the extent they were now worse than the recently-removed D3s. If I had left them fitted in the first place they probably would have had their failure at 40K so should have been replaced under warranty because of their sudden failure. I considered they had failed rather than progressively wore out. The odometer implied they had travelled 95K kms by the end of warranty.
MY21.5 L405 D350 Vogue SE with 19s. Produce LLAMS for LR/RR, Jeep GC/Dodge Ram
VK2HFG and APRS W1 digi, RTK base station using LoRa
Master
SupporterI cannot agree or disagree with what the "experts might think " as i am not an expert in any way but what i do know was the harsh ride came on quite suddenly .....and after driving my car for two years i know what if felt like before (and it was good ) ....now its harse I feel the shocks of any uneven parts of the road ....and the car seems to move around a lot more instead of sitting evenly on the road and the movment up and down being in the wheels rather than the whole car .......it is hard to explain the difference ....but its quite noticable ....like driving a different car ...and after only 50.000 km .....
Posting Permissions
| Search AULRO.com ONLY! |
Search All the Web! |
|---|
|
|
|
Reply With Quote
Bookmarks