Thread: Best fault diagnostics solution

Originally Posted by kenl

On the D4 the MSV-2 is more limited, there are lots of promised updates but I for one am starting to become a disillusioned Black Box Solutions customer.
If the BBS forum were available to people before they bought the product, No one would ever buy it.

Hi kenl,
So based on everyone's advice I approached blackbox. I can tell you I won't be buying there product. If you ask about support, functionality and product capability prior to purchase they have a real dummy spit. There response is oh we've been around a long time.

If buying anything from remote I always ask the correct questions prior to purchase so I don't get burnt. I won't be buying a blackbox. I assume Colin will chime in here to defend his claims that u get no support or questions until you buy. I'm not going to publish the emails they sent me. I would just recommend people do they're research before purchase.

Now off to look at another product.
Cheers
JD

I have an IIDTool and the support, both pre and post sale, has been very good.

Can't make a comparison with the Blackbox products, but I am very happy with it. It does what I need it to do. I have also been able to upgrade from D3 to D4 for a reasonable cost and will soon upgrade to the bluetooth version, again for a reasonable cost.

Cheers,
Jon

I have an IIDtool BT and am very happy with it, also with support from developers.

If there's one thing I would change about them is that when you play with the suspension height, the software exits when done. In my view it should just go back one level in the software menu so you can scroll down and save the settings. Anyway, you can call up the tool again and then save the settings so no big deal really.

The developers informed me that this is an inherited behaviour from their EAS module, they may look at streamlining the software for a future software release.

Ron

That's the great thing about GAP; their after sales support and continued development is top notch. Had problem with the BT initially, and they sent a replacement out straight away, as apparently the initial BT batch a module that was insufficiently robust.

The problem at Blackbox is you don't get Colin on the phone. You get the other ass clown and that's where the issue lies. Speaking to Colin is a pleasure, the other guy (didn't even bother remembering his name) make baby jesus cry.

I recently acquired the IIDTool BT, and am also very happy with it, Patrick from GAP Diagnostic has provided prompt back-up and support! He openly invited to join their beta program which gives access to other features in beta development.

The main things I wanted were to be able set/recall my own EAS height settings, fix the fuel consumption figure and read fault codes.

Just one thing I’ll like to see is a trick iPad/iPhone/iPod user interface rather than just the same menu structure you get with the non-BT version. (not a biggie though)

Rob

I've had the older non-BT IIDTool for quite a while - it is easy to use, functionality is good for me, support is great, no issues, no complaints, no regrets. The tool continues to improve from version to version and that's also a big plus. The only downside is that I had to wait longer than D4 owners for the latest (big improvement) release for some reason

Where's the best place to the IIDTool BT and and what price.?.. As I said earlier got a quote from an agent here and it was very expensive.