Hi Basil and from first hand experience, Land Rover Customer service is not there to help Land Rover owners, it is there to hinder them as much as possible.

Hi Glendaragh, I made the assumption that the consumer protection laws in Queensland were the same as in NSW and, I was wrong.

My assumption cost me $170,000 because that’s how much Land Rover stole form me when they failed to supply the vehicle I paid for and give a warranty service I also paid for.

Had I bothered to check the protection Queensland offers it’s residents, I could have taken LRA and the dealership to the cleaners.

The point is, because you are in Queensland, do as letherm suggested and if you don’t get immediate satisfaction, make contact with the Office of Fair Trading in Brisbane.

Office of Fair Trading <BrisbaneOFT@deedi.qld.gov.au>

Unlike some states, were there is an monetary upper limit, here in QLD, there is no upper limit where vehicles are concerned.

Best of luck and keep us informed.