Service more than 12 months - how bad?

**Arapiles** · 17th July 2019, 07:19 PM

So ... in mid 2017 I bought a lowish kms D4 from a dealer. My understanding was that the services were all up to date when I bought it but I didn't see the online service record and I wasn't advised otherwise. Twelve months later I had it serviced through the same dealer we'd bought it from.

It's currently due for a new service and I'm getting it done by an independent who's advised that the on-line service record says that it was serviced in mid 2015, mid 2016 and then by me in mid 2018. But it wasn't serviced in 2017.

I rang the dealer and their position is that there's no record that they'd said that the services were up to date when I bought it in 2017. But they also didn't advise that it was overdue to be serviced.

We haven't had any issues with the car - yet - and it's at 80,000 kms. It's under an extended factory warranty for another month.

So, the apparent service gap was two years and about 30,000 kms. How bad can that be?

**Eevo** · 17th July 2019, 07:23 PM

dont overthink it, just keep the servicing up from now on.

**scarry** · 17th July 2019, 07:39 PM

Originally Posted by Eevo

dont overthink it, just keep the servicing up from now on.

There is probably nothing you can do,just move on.

**kelvo** · 17th July 2019, 07:40 PM

Were the recorded services all from the same dealer? If so the missing service might have been carried out, but not updated on the OSH. Give the last recorded service garage, prior to you getting the D4, a call and see if they have any records for the missing service.

But realistically the dealer you bought it from probably took the car in before the 2017 service was required, you bought it but didn’t ask about the service history and they didn’t mention it needed a service as you would have then requested that they service as part of the sale.

Hindsight is a wonderful thing.

**DiscoJeffster** · 17th July 2019, 07:45 PM

Mine had a time where the previous owner went to 30k odd km. It’s still going fine at 265,000km so it hasn’t hurt it all that much. He was a staunch factory servicer so most were at around 25,000km. He never over serviced by any means. As I said, it’s going fine, so read into what you will. I now do 10,000km max and less of recent due to repairs being carried out.

**Arapiles** · 17th July 2019, 08:31 PM

Thanks all - other than being annoyed about it, you're right, there's not much that I can do about it now.

The independent will give it a good pre-end-of-warranty general check-over.

**rocket rod** · 17th July 2019, 11:07 PM

The standard service interval is 26,000km so you're only 4,000km over, but as others have said, do it every 10,000km from now on.

**Tombie** · 18th July 2019, 07:35 AM

We have on our fleet a 2013 Prado 3.0TD.

It was delivered new to the Mine Boss up North and he put 76,000km on it in about 2 years.

One day I was asked to take it back to Whyalla to get it serviced. It was a loud, noisy machine, noticeably so compared to my usual daily work Prado.

Once at the dealers it was established it had not been serviced - at all - since delivery.

They did all fluids, greased everything (they did void all warranty at this point), but it’s still on the fleet and now at around 300,000km. And it’s back to a normal Prado clatter..

I wouldn’t worry about your interval - just pick up and keep moving forward with your servicing.

**Tombie** · 18th July 2019, 07:38 AM

Originally Posted by rocket rod

The standard service interval is 26,000km so you're only 4,000km over, but as others have said, do it every 10,000km from now on.

Every 12-14 is more than overkill

**DiscoJeffster** · 18th July 2019, 07:40 AM

That shows how oils have improved. I saw a Honda Accord once that got to 45,000km without a service. It was seized and the oil had coked solid in the heads. This was in the early ‘90s and would have been standard mineral oil.

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