I had a similar problem with my volume buttons doing the opposite than requested. It’s to do with the connectors from the wheel to the clock spring getting a little tarnished over time and the various resistances that correspond to the buttons being out of spec. In my case simply using a electronic contact cleaner and lubricant resolved it. It might be the same for you.
Removing the airbag requires either buying the removal tool or making one. I fashioned my own from some stiff wire with the right end on it.


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