Thread: ebay suspension struts d3/d4

Originally Posted by DiscoJeffster

Well tbh EBAY is great with refunds so that’s a bonus.

Mmm..may be but can take months and check the fine print. My Son failed to get a refund on mechanical parts that had been fitted...but that was years ago so the refund policy might have changed. In that case the seller claimed to be in Aus and the parts were claimed to be OEM..neither of which was true.

Originally Posted by INter674

Mmm..may be but can take months and check the fine print. My Son failed to get a refund on mechanical parts that had been fitted...but that was years ago so the refund policy might have changed. In that case the seller claimed to be in Aus and the parts were claimed to be OEM..neither of which was true.

If the wrong parts have been supplied or they are not as depicted in the ad - then if they were listed with an eBay Money Back Guarantee the buyer has a good chance of getting a full refund and the seller probably won’t want the items back either.

But yes have to establish that the parts are wrong and have not been installed incorrectly or damaged in the process.

it's very easy to dismiss me buying from ebay as a case of not wanting to spend the right amount of money or mechanic giving wrong advice, when in fact what happened was that the parts were not available in my area and getting them from the right channels would have taken months. I suppose you would have had the car sitting in the pits until november?

Anyway, the mechanic is very experienced in LR, so I trust that he did what he could given the poor quality material.

Originally Posted by Balga

Anyway, the mechanic is very experienced in LR, so I trust that he did what he could given the poor quality material.

Good to hear you have not been put off by some of the less than helpful feedback. Over 15 years I have bought plenty of LR parts through eBay.

Can you confirm that the car is sitting at the correct height when the normal height setting is selected? The rears should be at 485+/-10mm from the centre of the wheel hub to the bottom of the wheel arch. Fronts should be 466+/-10mm.

The fact remains you are left without an operational vehicle, out of pocket, and out of time. This scenario is played out regularly and again shows up the immoral behaviour and faceless blatant ripping off enacted by some overseas eBay sellers.
In addition, I have a strict policy to not fit customer supplied parts, ESPECIALLY no name brand aftermarket and eBay purchases. This isn't for any other reasons than protecting our industry and the customers hip pocket by not causing them to pay twice.
I suspect that your tech is just as angry and frustrated as you, and the very real possibility is that yes they are faulty. To check this fact you will need to remove them and see if you can compress them by hand, obviously with the air line disconnected.
This Covid caused supply problem is also brought out the worst in our industry too, there are many workshops buying up complete stock lines for their shelves, to the detriment of others with a moral compass.

Hopefully you get a replacement ASAP, or if that isn't the problem then it gets solved quickly at low cost to you.

Originally Posted by Balga

it's very easy to dismiss me buying from ebay as a case of not wanting to spend the right amount of money or mechanic giving wrong advice, when in fact what happened was that the parts were not available in my area and getting them from the right channels would have taken months. I suppose you would have had the car sitting in the pits until november?

Anyway, the mechanic is very experienced in LR, so I trust that he did what he could given the poor quality material.

Hey mate, I wasn't bagging the mechanic (great pun) just asking whether he was used to these things. Just trying to help.
If the car doesn't deflate, Can be a damaged strut (unlikely), would need to be bent or have a major malfunction in the hydraulic shock to hold the car up. Again Unlikely.

air held in strut , likely.
Can be the air line Crushed in the fitting into the bag. The mention of the olive made me presume this to be the problem. Seen crushed olives cause circuit issues in trucks. An air line error elsewhere. Valve block or something telling the valve block not to open and lower .
Since you only have to remove one air line you can test this quickly at home.

The fact that the mechanic suggested putting lift rods in to fix it and hasn't fixed it led to my question about whether or not he was suitable.

Hi Josh - I was the one questioning the quality of the advice Balga was getting from the mechanic.

Surprised with the suggestion to buy something off eBay when the original need was to replace the front air bags and there is OEM stock available in Australia.

And then with the suggestion to use lift rods rather than removing the faulty new rear struts to determine the problem. From the original explanation it sounds like the strut is bottoming out, as opposed to not venting, and this can do a lot of damage.

A better option if the fault can’t be found would be to put the old rears back in, which were only being replaced as a proactive measure, and instead pursue a refund.

But it is what it is - let’s hope that Balga and the mechanic find a solution. I know plenty of people are here to help.

David

Originally Posted by Balga

when in fact what happened was that the parts were not available in my area and getting them from the right channels would have taken months.

For future reference, genuine Land Rover spare parts are available from the UK through suppliers such as Brit-Car and Island4x4 within around a week delivery (often faster than interstate purchases within Australia reach me) - even during COVID-19 period! I just received my most recent delivery a fortnight ago.