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Thread: Door lock actuator problem

  1. #1
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    Door lock actuator problem

    hi all,

    So when i tested the door locks other day, when car locked the pass rear door opened sounding the alarm so thought must be the door actuator so ordered a new one and replaced but now - getting this error message on the screen showing door is open when the door is in closed position. actuator is not engaging or disengaging when pressing on the keyfob. have done this repair successfully before on the fronts, first time for the rear but can't understand why it wont work. suggestions please. could the new actuator be faulty as well. thinking to ask for a replacement one. thx

    did also check the 25 amp fuse under the dash all ok there. when using the keyfob to un/lock the actuator only moves in one direction in a small amount but cant figure out what's the problem. reading the error codes did not throw anything up. on older vehicles there was a push on off button somewhere around the door frame to signal the door being open closed, where is the equivalent on the D4?
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    Last edited by shamirj; 1st November 2021 at 04:52 PM. Reason: update
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  2. #2
    Narangga's Avatar
    Narangga is offline TopicToaster Silver Subscriber
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    On my D3 for the same door I had to replace the cable from the internal lock to the actuator as well as the actuator. I suggest you check that cable with the door card/trim removed to make sure it is operating the actuator fully when you manually operate the internal handle and lock.
    Cheers, Dale
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    update

    thx Narranga I have previously replaced one of those cables but that's not my problem here.

    Attached is the pic of the wiring plug that feeds the actuator and could not find amongst the 5 pins a power supply at all which seems to be my problem. Checked the fuse boxes both underfoot inside and next to the battery cannot find a problematic fuse either.

    With all the doors closed, still getting a message saying the rear pass side door is open. surely one of these wires should have a power supply to de/activate the lock mechanism. more fishing around tomorrow i suspect. Indies are fully booked for two weeks.
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    BradC is online now Super Moderator
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    Quote Originally Posted by shamirj View Post
    surely one of these wires should have a power supply to de/activate the lock mechanism.
    Indeed it does, but only for a second while trying to run the lock motor.

    The rear lock pinout is :
    1 - GND
    2 - nil
    3 - nil
    4 - Door switch sense (switches to gnd in the latch)
    5 - Lock motor common
    6 - C Lock motor
    7 - D Lock motor

    The lock module is a LIN bus unit and supposedly 895mm (cable length) away from the lock in the rear doors. Checking the connector diagram it looks like the module is in the door about midpoint of the door card.

    The door switch sense (pin 4) is wired back to the CJB though. So you should see some form of voltage on that wire and shorting it to ground should tell you the door is shut.

    The door modules are powered from fuses 39 (Rear LH door) and 44 (Rear RH door) but they won't affect the door position switch.

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    Quote Originally Posted by shamirj View Post
    Indies are fully booked for two weeks.
    The main Indie around here is booked out for 3 months

    Anyway,good luck with the issue.

  6. #6
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    update

    thanks BradC, much appreciated

    1. noticed something which is not working this switch - so when depressed on driver side it sounds like it opens all doors however when locking does nothing (no sound) dead. On the same switch on the pass side dead on both un/lock positions which leads me to think its a fuse problem somewhere

    2. made a list of all the fuses which mention central door lock (CDL) of which there is 6 to investigate today, pull out and actually test to measure current flow through the fuse then replace. that will then rule out any possible fuse issue.

    I am also getting another new actuator sent to me but am now doubting it is the actuator. bit frustrated as i cannot lock my doors. In fact strangely have made things worse because originally only one door (pass rear) would not lock, now with the new actuator no doors are locking. Replacing the old unit did not revert to the original problem either. wish me luck...
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    not the fuse

    just ran a test on all 6 fuses pulled each one out and ran a pos and neg with a lamp and the current is flowing - all fuses are good. so will investigate the door actuator again unless something is missing like a loom plug not connected (unlikely but who knows). Might look further into PIN 4 for the actuator loom. so frustrating, why couldn't it be something as simple as a door actuator.
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    Quote Originally Posted by shamirj View Post
    thanks BradC, much appreciated

    1. noticed something which is not working this switch - so when depressed on driver side it sounds like it opens all doors however when locking does nothing (no sound) dead. On the same switch on the pass side dead on both un/lock positions which leads me to think its a fuse problem somewhere

    2. made a list of all the fuses which mention central door lock (CDL) of which there is 6 to investigate today, pull out and actually test to measure current flow through the fuse then replace. that will then rule out any possible fuse issue.

    I am also getting another new actuator sent to me but am now doubting it is the actuator. bit frustrated as i cannot lock my doors. In fact strangely have made things worse because originally only one door (pass rear) would not lock, now with the new actuator no doors are locking. Replacing the old unit did not revert to the original problem either. wish me luck...
    Um, silly question maybe, but have you thought that maybe the switch in the drivers door is faulty on the "lock" side? Would seem obvious to me to check this switch first...also check your main battery status...

  9. #9
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    finally sorted

    My original purchase was from ebay and quite cheap for the rear pass door lock actuator which played up from first install, indy then had a look and confirmed it was the actuator at fault, so then advised to buy the original actuator ($300 roughly) and it worked first time, matter resolved and no door lock message anymore on the screen, all door locks working as they should.

    Be warned the cheaper ones do sometimes work and others not. the original LR boxed actuator looks to me identical to the aftermarket one, so may have gotten unlucky here. just my experience. My previous attempts at fixing front actuators which were aftermarket did work fine. so not sure the $300 did actually buy me genuine or not, the box did have a genuine LR logo but nothing on the actuator itself so who knows!!!
    Land Rover

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