You can manually rewind them internally if it is jammed. Prise off the outside cover and wind the end stop back. It will reengage following this. Add some grease to the mechanism and reseal the lid.
This is the standard easily fixed problem that has cost many owners thousands of dollars to replace with new.
https://youtu.be/h0bGgf6u_dk?si=I6OhybKTpyxzdjaN


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