Thread: Looking to buy a 2008 RRS

Originally Posted by austag

Tho there is a rattle in the tailgate that is doing my head in!! can't locate what the problem is.

Are you sure it is in the tailgate - I had a similar noise and couldn't find it, then then I noticed that it was not there when the rear seats were folded down - turned out to be the little seat rattling when upright.

You must have better dealers than most of us - I would never use them unless absolutely necessary - they certainly know less than they charge and their workmanship is not so good. Repair by replacement with you footing the bill even when wrong is the norm - gone are the days of diagnosing issues.

Garry

Originally Posted by garrycol

Are you sure it is in the tailgate - I had a similar noise and couldn't find it, then then I noticed that it was not there when the rear seats were folded down - turned out to be the little seat rattling when upright.

You must have better dealers than most of us - I would never use them unless absolutely necessary - they certainly know less than they charge and their workmanship is not so good. Repair by replacement with you footing the bill even when wrong is the norm - gone are the days of diagnosing issues.

Garry

That's a very good point Gary, hopefully who ever is in the boot of the vehicle will be able to hear if the noise is behind or in front of them so he can find it.

In regards to dealers you do get bad dealers I'm sure anywhere in the world but in the uk I think it's a lil bit better in the London area as there are more dealers in a smaller area so there's the reputation to uphold as its only a 1 hour drive for the customer to go somewhere else? (That's my only guess)
Place I'm with in townsville is being managed in the same way as back home....every vehicle goes through the health check system where the whole car is checked over even if its in for something small like a lightbulb, all the work is quality checked and re road tested by either the workshop controller who's been a landy tech for 20+ years or the manager or is ex Aston martin and has both a marine and automotive engineering degree so they know their stuff very well. It's quite rare for one of our techs to miss something but with the quality checking it is always found before the customer collects their vehicle. If a miss diagnosis has been carried out, it's sorted straight away without costing the customer. We also wash and vac every car that comes through the door unless its a waiting customer who's in a hurry. I personally hate washing the cars as a tech (what tech wouldn't!? Haha) but I do agree with the managers view of its worth going that little bit extra for the customer as some of them drive from 400km away to use us. We take the view that its better for the job at hand to sometimes take a little bit longer than the quoted labour time and for us to swallow the extra lost labour cost as in the long run we get returning customers that trust us fully. Back home I've dealt with customers who book their vehicle in for service and say if if there's anything wrong with the vehicle and itl cost under $xxx dont call me, just go ahead and do the work. -that's a sign the customer fully trusts your work and honesty. This is the level my current dealer is trying to achieve with their customers. It will take a long time and the manager has only been there 9 months and myself 1 month so far but I think they are on the right track towards it.