This must be embarrassing for Land Rover

The main issue that the video highlights is that the engineers/ mechanics are still coming to terms with the systems they have installed in the car.

The first issue with the "check engine light" doesn't really sound like they knew what the issue was, and just swapped around some cables to try and eliminate possible causes, and are now waiting for the problem to reoccur.

The second issue, with the cameras, although annoying, is not critical to the operation of the car, and getting you back from the middle of no-where. What is strange however is that it worked until they "updated the software", and then it stopped working. At this point in time, I would guess this is more likely with some issue with different software versions on the various modules not communicating rather than an actual broken module. Time will tell.

The other thing to keep in mind is reliability is one part of the puzzle, and the other is how the brand treats their customers when they have issues. Based on the US experience, the brand definitely seems interested in helping. I would like to think that this behaviour is not just for YouTubing customers.

Someone may have said this before, I couldn't be bothered going through all the posts, but when you have 90 odd computers networked together, the likelihood of a glitch is multiplied.

I watched the video the other day, they had a check engine light come on! the dealership took the car and reloaded the software but it obviously was a partial update the wasn't compatible with the rest of the system (we have the same problems with the catering equipment we sell and service). Sometimes, if the firmware versions don't match, they won't communicate properly.

It's possible that this was the mistake the techs made at the dealership because it would not communicate with the camera system.

You have to remember that these guys in land Rover workshops are predominately mechanics. That is their trade, but the world is changing and so are cars.
These mechanics need to be more than just mechanics, they need to understand networking systems and how to maintain them.
As I have had to do as an electrician, working as a catering equipment technician.

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Originally Posted by DieselDan

Correct.
But that's not what you originally said is it?

You claimed that LR is the only manufacturer that has issues with new models.
You didn't say "therefore other manufacturers are better", you said "other manufacturers have no issues at all".

Which is clearly bollocks.

As you say, LR is regularly at the bottom of the likes of JD Power surveys. This cannot be disputed (although you could argue the relevance of the survey) and there are enough anecdotes/stories/posts on here to suggest "no smoke without fire".

But to suggest that LR is the ONLY car manufacturer that has any issues at all is being somewhat blind.....

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I made a post a while back somewhere here where LR & one other make were at the bottom of the list.

Can' recall who the other was ATM, but they appeared to be in good company with each other.

Hardly embarassing to a car maker that produced the P38 and TD5 debacles and ignored them.[bigwhistle]

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Originally Posted by DieselDan

Correct.
But that's not what you originally said is it?

You claimed that LR is the only manufacturer that has issues with new models.
You didn't say "therefore other manufacturers are better", you said "other manufacturers have no issues at all".

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Perhaps you need to try and read what I wrote prior to making a fool of yourself.

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Originally Posted by Red90

That is not apples to apples. Most other brands build vehicles that are reliable and do not fail even with new models. I've never had a new vehicle with a failure during warranty, ever. 100% of people I know that have purchased a new Land Rover in the last 10 years have had multiple warranty claims. The average being four per year.

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Gotta say folks

This news dosesn't surprise me. A US customer review:

We've had ours since June 8. After 8 days, the Check Engine light went on. Land Rover then had the car for 9 days The dealer determined that three mechanical faults set the light off, but the mechanical faults were non-existent; it must have been a software issue that caused the light to come on. Land Rover (the dealer, in consultation with engineers from Land Rover USA on the east coast and Land Rover England) cleared the Check Engine light but never determined what software issue set it off in the first place. We then got the car back, Land Rover having had it for a longer period of time than we did.About a week later, Sirius went out. It comes in and out intermittently, and we have an appointment to have that fixed, but we can't get in to the dealer until the end of July. While waiting for that appointment, the Check Engine light came on again. I'm anticipating another long stint with a loaner.We love the car reliability issues aside, but those reliability issues are quickly moving it into Lemon Law land.

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Originally Posted by Red90

Umm. Yes, it is a fact. Land Rover is near the bottom of all reliability ratings. Thus, most other manufacturers are better. Try not to be blinded but your brand loyalty and look at it from a detached viewpoint. Brand blindless is a horrible illness.

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Not blinded at all, in fact am one of the most critical.

I am well aware of the reliability stats but that is not what you said.

You said "......... and do not fail even with new models" with respect to other brands. This is absolute crap - all new models of all brands have failures with new models. Not talking about overall reliabilty but you said other Brands releasing new models have no failures which is just not so.

You were not talking about overall reliability stats so don't try and change the point you were making as you know it is bull ****.

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Originally Posted by andrewm42

The first issue with the "check engine light" doesn't really sound like they knew what the issue was, and just swapped around some cables to try and eliminate possible causes, and are now waiting for the problem to reoccur.

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Was most likely just a communications error that corrected itself when the ECU was rebooted - not likely to be fixed moving leads around.

What were they doing a software update on a just delivered vehicle - I can understand updates being developed since the car was made but surely as part of the dealer delivery process and new updates would be installed.

The screen issue needs top be sorted asap - this sort of stupid fault is what will kill the reliability reputation of the model in the mind of the public.

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Originally Posted by 101RRS

Was most likely just a communications error that corrected itself when the ECU was rebooted - not likely to be fixed moving leads around.

What were they doing a software update on a just delivered vehicle - I can understand updates being developed since the car was made but surely as part of the dealer delivery process and new updates would be installed.

The screen issue needs top be sorted asap - this sort of stupid fault is what will kill the reliability reputation of the model in the mind of the public.

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Same types issues still plague D5 since it’s arrival.

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Originally Posted by 4bee

I made a post a while back somewhere here where LR & one other make were at the bottom of the list.

Can' recall who the other was ATM, but they appeared to be in good company with each other.

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Tesla, probably!