Thread: mobile data " no sim Detected " KVM and proximity key issues

Hi deffie and welcome.

Let's chip away at this as I expect there are a few unrelated issues that appear to be joined.

Firstly, the key intermittent-not-working problem. Given the age of the vehicle the battery might be close to flat so try replacing it:

Land Rover iGuide Online

Secondly, the only-one-key issue. When I bought mine only one key was issued due to an international shortage of computer chips. So when that supply chain issue was sorted the dealer called me in for a second key to be supplied as a scheduled recall. They programmed it while I waited. Pester the dealer. That lost key if ever one existed is such a drama then you are not being served well by Land Rover.

Thirdly, dealer service....find a different one! Better ones are out there. Your vehicle should still be under warranty and they have an obligation to sort it out.

The SIM issue I doubt is related but I've been wrong plenty of times before!

If you reply here don't mention the dealer's name.

Keep us in the loop!

thanks for the feed back this is great and gives me some other avenues to follow up on i appreciate it and will keep you posted
cheers

The SIM in vehicle is an option. I don't have one in my 23.5 P400SE and i still get OTA updates. The sim mobile data plan basically makes your car another mobile phone, and is totally unnecessary in my view. The car has a factory fitted wifi connection that talks to my home wifi when in range. There is no requirement for a SIM in vehicle to get OTA updates. They are telling you BS and you need to call them out on that. If under warranty they need to sort out for you. Each vehicle comes with 2 keys from factory, unless due to the chip shortage, but then you're owed a second key. If this involves 2 new keys and a new KVM, then in my view, LR is up for the cost of that. Be strong and firm with them, if not, go to another dealer, or the ombudsman or the ACCC.

Hope this helps you.

I didn't opt for any SIM I recall in my 23.5 D300SE but there is a sim installed anyway. The OTA updates require a cellular connection and therefore a SIM/eSIM somewhere. Also my settings in the car show a Telstra plan is active and, of course, I can lock/unlock and start the car using my phone.
Just looked at my build sheet again and 036AH Aus & NZ 3YR Connected Service Pack shows as a standard specification. Expires 2026, so will see what happens in a couple of years.

Look under Subscriptions in the remote app.

Interesting, if you didn't opt for it and they've added it in anyway. I purposely did not opt for it, and my vehicle still gets OTA updates, so perhaps a SIM somewhere, but not as an active cellular service.