Thread: Landcruiser warranty issues/ thoughts, views, etc.

Originally Posted by PAT303

With Toyota the warranty is worth SFA even when you do have it. Pat

Oh, that good ..... fortunately I'm not in the market for a Toyota then ;-)

Cheers,

Kev.

Thanks all for your comments, we ended up achieving a pretty good outcome, Toyota covered the cost of all repairs asides from the cost of the two failed bearings. (We can live with that). In a phone conversation with them regarding using secondhand parts Dad got them to admit negligence for having returned the vehicle to my brother in an unsafe condition despite the vehicle having been brought to them for that specific fault. It also turned out that they hadn't repacked the bearings despite it being noted in the book for them to do, out of schedule, at the last service. "We were running late and trying to get the vehicle ready for the 4 o'clock pick up so we missed it".. :-O

They still maintain that the fault was caused by water in the grease which I'm now inclined to believe if they hadn't checked them for 40,000 Kms. The other thing we pointed out was the excessive surface rust on the swivel housing at full lock that had been there for a long time and when asked why they hadn't picked that up as possibly being a problem on a young vehicle they again acknowledged that they should have picked it up.

Upside is the vehicle is now recorded in their system as being one that is used in "extreme" situations so will be given a much more thorough going over and the other interesting thing is that it was Toyota not the workshop that paid for the warranty claim. ;-/ go figure.