Make that six trips to the battery place
Hello All,
All I wanted was a new battery; one that actually worked!
Well I received a telephone call this morning from the tyre seller in Bundaberg whom I bought my Century N704WD battery from at 4:30 pm last Friday. I had taken the battery back to the retailer on Saturday morning and I was told that I would have to wait until Monday morning and they would call me on the phone when the battery was ready. This morning - Monday, I was informed that they had taken the battery to the wholesaler that morning and they claimed the casting fault in the terminal was no casing fault at all. Apparently, according to them, I had cross wired the terminals to such an extent that the positive pole had melted all the lead in the battery and I was trying to cover up my mistake. The wholesaler refused to exchange the battery. So I had to go to the battery supplier who also sells tyres and drive to the battery wholesaler located at the other end of town.
After some discussion I was informed that if I had not cross wired the battery and had not short circuited it, then the battery seller must have done something and were covering their mistake up. So I drove back to the place that sells tyres and batteries and by this time the wholesaler had been in contact with them. Both wholesaler and retailer - the place that sells tyres claimed no fault. However, get this "to save face" the retailer said that the would replace the battery. Oh I had to wait over an hour before they could get the replacement battery, so that meant yet another trip.
I picked the battery up and put it into Rebus and turned the key. Vroom Vroom away Rebus's engine went. Now the new battery had pristine battery terminals - as one would expect a new battery should. Unlike the first battery which was also brand new but with a casting flaw in the positive terminal, which I turned the key and only the charge light came on.
So the same company sold the battery - the same company supplied the retailer with the same brand and model of battery. One battery had a casting flaw in the positive terminal and did not turn over the starter motor or even get the horn to do more than fluff. The second new battery with pristine terminals started at the first turn of the ignition. Now tell me whether I had done something wrong or whether manufacturers, wholesalers and retailers were just trying to cover their arses over a shoddily made product with zero quality control.
Next time I buy a new battery I am going to take the nice pretty plastic covers off at the retailer in front of them. Plus I will get them to test the battery in front of me. If anything is slightly wrong then the battery stays put. I have spent six trips from where I live on the outskirts of Bundaberg on a rural block to the place that sells batteries and tyres for something which should have taken one trip.
I am very happy to say that I have taken Rebus for a spin around the paddock and I like Land Rovers again :D.
Kind Regards
Lionel
Well Knock me Down with a feather
Hello All,
Well knock me down with a feather; smear my ears with jam and tie me down to an ant's nest - I just had a telephone call from the Manager of the place that sells tyres and batteries. It was a personal apology accompanied with a statement of my total innocence.
The manager did say that a lot of people try to bring back products they have damaged through incorrect use and it makes them sceptical of what people claim to have happened. However, since Monday he has been investigating the battery and found that something untoward did happen at their shop and it was no fault of mine. To which the manager apologised for not trusting what I had said - that I did nothing wrong to the battery and it was like that when I brought it home. :eek: So my innocence has been proven - okay I knew that all along :angel:
I must admit that it took some guts for the manager to ring me up and personally apologise.
I can honestly say that it :wasntme: :)
Will I buy another battery from the store .... no :censored:ing way :cool:
Kind Regards
Lionel