Thread: Craddocks

Originally Posted by S3ute

Hello again.

Still waiting to hear back from them.

Cheers,

They eventually reply but it’s very frustrating I just kept emailing

Sounds like there's a fair bit of business on this forum alone that they're missing out on...

I'm not the sort to hassle every day. I just vote with my feet.

I pretty much order all my stuff from them. I email Vicki directly and she has been fantastic. My last order took a bit of time as they had to update their systems for gst... not bad given the expense that must of cost for just catering for us. Anyway the system is now all sorted so should be all ok now.

Ill email about these issues and see if she can provide further info.

Hello again from Sherwood.

Got advice yesterday that the last order from a few weeks back had finally been sent.

Generally had good service from the firm over the years - but like a lot of others, the 'blue box' stuff occasionally comes along for the ride.

Cheers,

Neil

Waited 3 week for an estimate on postage, made a call at the end of week 2, very friendly, but nothing came of it. End of the third week i called again, friendly, but for 2 filters, a solenoid, a bearing 8 bolts and a couple of gaskets and a few other bits, whole lot not more than a kilo in a shoe box and they charge $70 postage. Honestly I've had door tops and prop shafts delivered from Paddocks for that sort of money.

However, once i paid, I must admit, the delivery took less than a week.

Craddocks are truely great for that unobtainable part and they have saved my skin in that respect a couple of times, but, i think If I can get my bits from Turners or Paddocks they will remain my first choice.To be honest this is the worst experience I've had with them, no doubt in part due to the new tax changes, but i think the 3 or 4 orders I've done in the past haven't been exactly stress free.

Almost on topic - has anyone had difficulty with Pegasus Parts?

I ordered and received confirmation over a month ago for a similar size package, about a shoebox.
Not heard a thing since. I've emailed them twice, and rang the number on their website several times (not connecting).
How do you contact someone on the other side of the world who won't reply to your emails?

Not drubbing them at all, maybe they're on holidays, but I'm just puzzled at this lack of response.

Peter.

Not sure why there is a difference in services people are experiencing. I ordered new head bolts and gasket, got it to me in less than 2 weeks. Even I was surprised!

I just chased an order i paid for back in July and got the GST thing - they havent even mailed it. I’m going to tell them to stick it.

cheers,
D