Corporate Program a Joke.

[carlschmid2002]

When I bought my MY 12 D90 i was told I was getting the Corporate Program which included free servicing for three years. When I asked what the service intervals were I was told 10000kms. Today i dropped off my car for a 30000km service. I had both the 10000km and 20000km service done by Trivett in Alexandria with no problems. Today I dropped it off in North Queensland at a LR dealership. I went to pick it up and they said there was some changes to the program which meant they now only service it every 20000km. They said they washed it and made some adjustments but didn't change the oil. I am mad as hell that not only have LR decided to change the program, but I am equally annoyed with the dealership as they never bothered to ring me. I wanted my car serviced, not washed. I lease the car and the lease company would have paid for the oil change anyway. I don't care what LR say, 20000km oil changes are not acceptable.

[LoveB]

20???? thats ridiculous!!! They might as well pour mud into the engine.

I'm set to do 12k each but I might do it at every 10 anyway.

[BigBlueOne]

I am also on the corporate deal. The way i was explained it was that i get every 20k service for free. I just pay for the 10k ones in between. That is terrible service for them not telling you.

[debruiser]

I am also on the corporate deal. The way i was explained it was that i get every 20k service for free. I just pay for the 10k ones in between. That is terrible service for them not telling you.

I just got mine last week, they said 20K or 12 months. So you get 3 free services. I pay for any extras I want.

I think they should have called you to ask what you wanted. I bet I know who they were.... hmmm.... although, maybe not.... they wouldn't have washed it for you.

[Sue]

When I bought my MY 12 D90 i was told I was getting the Corporate Program which included free servicing for three years. When I asked what the service intervals were I was told 10000kms.

Did you get that in writing? If you have a written agreement then I doubt they can change it just like that..

[carlschmid2002]

I am looking through all of my paperwork, but I think it just says Corporate Program (Free Scheduled Servicing). I was definitely told 10000km intervals and Trivett at Alexandria did the 10000 and 20000 with no problems. In the end it isn't a lot of money for three oil changes, but it leaves a very bad taste in my mouth that LR have done a shifty. It is also the inconvenience of dropping it off and being without my car when I could have changed the oil myself.

[Loubrey]

I agree with Sue! They can't change executed agreements...

If the new car agreement say 20,000 or 12 months, fair enough but if your agreement say 10,000 or 6 months they cannot change that.

My car had it's 6th and final Corporate service last Monday as I never reached the kilometer limit, but it was services every 6 months as per the agreement right to the end.

I would imagine its a non contract-savvy service manager that's made this awful decision on LRA's part. Unfortunately LRA might now be obliged to contractually and legally defend their position not to appear to have breached...

Cheers,

Lou

PS Carl, what does the "official" Land Rover sticker say in the corner of the windscreen? If it says 30,000 km you've got a strong case as this will carry through the rest of the warranty...

[BilboBoggles]

I believe the service intervals on the 2.2 defenders with a DPF have been extended to 20,000k's. I've also read that because of the DPF the engine oil on these models stays a lot cleaner than the older defenders, and is rated to last 20,000k's.

[incisor]

I believe the service intervals on the 2.2 defenders with a DPF have been extended to 20,000k's. I've also read that because of the DPF the engine oil on these models stays a lot cleaner than the older defenders, and is rated to last 20,000k's.

as an aside

the 1.9 litre vw diesels with dpf have a 15,000 klm service interval

oil surveys show the euro spec oil recommended is still in extremely good shape @ 15k so it would not surprise me that 20k intervals are appearing

[Loubrey]

I don't think the actual service intervals of the new engines is the issue (maybe it is for the more traditional among us...), in my book it would be more about the complete absence of customer service from a main dealer (again!).

While my car had it's corporate services I did request "extras" at times, like after a lot of fording I requested the diff oils changed as an example. The dealer knew exactly what would be covered by Corporate service and what would not and he gave me the "top up" figure when I dropped the car off and I paid on collection.

To not even make the courtesy call and informing Carl that there is a problem with the service (rightly or wrongly) is just not acceptable customer service and it appears to become more and more common in our daily lives!

Cheers,

Lou