Thread: Corporate Program a Joke.

Originally Posted by carlschmid2002

I spoke with LR today and they basically said that the Corporate Program is whatever the dealer signed me up with. I distinctly remember being told that it would be serviced every 10000 as part of the Corporate Program. Do I have paperwork to prove this, no, I am in the defence Force and I have just had the worst possible removal. I have lost paperwork and just about everything I own is damaged. I work long hours and it is a major inconvenience to drop my car off for a service. If they weren't going to change the oil I wouldn't have bothered. I might add that during this 10000 km period the vehicle dropped all of its fluid and overheated as well due to a poorly fitted hose clamp. I towed a 2 tonne trailer from Melbourne to Townsville. I have owned a lot of different 4wds and this is the first time I have taken a car in for a service and not had the oil changed.

I can understand your frustration at not being called and told that the engine oil was not going to be changed due to LR's change in policy. But i think you will find that your vehicle was not simply washed and parked up. Due to the unfortunate situation of your vehicle being brought into a dealership when it was not due it's service (through no fault of your own i agree) it was still inspected, greased and washed out of courtesy by the dealer. the mechanic who worked on your vehicle would not have had the time he spent on your vehicle added to his efficiency rate as nothing was charged out so he would of had to work harder the rest of the week to keep his decent efficiency record. if thats not showing a lot of personal effort towards a customer i dont know what is.
he could of easily just said cars not due to be looked at as LR have changed their policy and parked it outside. he would of been well within his working rights to do so........but I believe you will find your props greased, all locks &latches lubed, suspension and steering bushes checked for excessive play, tyres inspected, disc run out checked, pads measured, brake fluid boiling point checked, diesel filter drained and re bled, axles and transfer box levels checks etc etc. all that was not done was your engine oil changed.
If he had found something dangerous on your vehicle and reported it, that could have saved you big time later on. For those reasons I don't not agree with you that it was a waste of time. Changing fluids is a very minor part of a vehicle being serviced....that's what you get at Fred in the shed garage -"changed ya fluid she's all good to go maaaate" Errr I don't think that's quite what LR put on their service sheet. If that were the case they wouldn't bother with service sheets at all.

BUT yes I do agree the dealer should have called you once the mechanic realised you weren't due for an oil change, but I wouldn't hold it against them. Essentially they gave you over $200 of their time for free, well not quite free but at the cost of them not calling to say you weren't actually due a service but that they had carried one out apart from changing the oil free of charge.

The 2.2 Tdci in the transit has 24000 km (15000 mile) service intervals (UK).
There is no reason the oil cannot last that long with modern synthetics and filtration.

Longer Service Intervals

Servicing intervals for all diesels is 15,000 miles or one year except for the 2.4-litre 140PS derivative, which is now 31,000 miles or two years, partly achieved by using an Oil Level and Temperature (OLT) sensor. Mounted on the ladder frame next to the turbo oil feed drain, the oil sensor system uses electrical resistance to measure oil level and temperature. This engine also has a centrifugal filter integrated in the oil circuit – located inside the newly designed cam cover – which removes damaging soot particles from the oil.