Sales and attitude

[Ean Austral]

Gday All,

It never seems to amaze me that sales people treat customers with attitude then complain when the buy elsewhere or online.

Last Thursday the daughter (who is an apprentice aircraft mechanic ) went looking for a toolbox, with not to many choices of shops in Darwin she found what she thought was right, but daughter wanted to measure up space etc at work and talk to the other tradies to see if what she chose was practical. Tells sales bloke will be back early this week as Friday was holiday here in NT.

We went in today and salesman who turns out to be sales manager says as soon as we walk in that he sold the toolbox she was looking at, and as she never put a deposit fair enough.

So we go over to the other toolboxes and have a look and he walks over and Daughter say's "do you have any more in stock" he comes back with " No we only had the 1 that was on the floor, and if people cant buy things when they see them well they can GET STUFFED".

Me and the customer next to me who was also looking at toolboxes both stared at this bloke, then he say's " I will order a couple today and you will have 1 early next week, you can pay for it now.

Well imagine his surprise when he got told " If stores cant keep items in stock well they can GET STUFFED"

Bloke next to me cracked up laughing and walked out empty handed just like me....But I still had $1800 in my bank account.

Went down the road and the other company that they went to told us they would match the price and have it here early next week..

Just seems to all to common these days that staff attitude towards customers is that the customer should be greatful to them and feel privledged they are allowed to shop there.


Don't feel any better after my rant either.....

Cheers Ean

[Bearman]

You're right Ean, the "take it or leave it" attitude is very rife these days. Here in Mackay they think it is fair to rip everyone off with prices and then complain that people aren't supporting the local business. They forget that with the ease of access to internet and phone most people will check somewhere else for a comparison before buying. As an example several years ago I went to a local business to buy a new ride on mower. I had no trade and cash to spend so I asked for a better than normal rrp. The bloke pulled out the sales book and read out the retail price!. I asked if he could do better than that for a cash/no trade deal and the reply was "you won't get a better deal than that mate"
Well, I did. After checking around I got one sent up from Brisbane freight included to my door (35k out of town) and it was almost 1K cheaper. I had much pleasure in letting them know how much I paid for it next time I was in town. The general opinion around here is that everyone is working in the mines and earning big money so ok to rip you off. One day they will wake up!

[Mick_Marsh]

One day they will wake up!

No they won't. They'll just moan about how bad business is getting to the people who put up with their ****.

[dromader driver]

Ean, good to see some support for an aviation apprentice. They are becoming an increasingly rare breed in the aviation industry with the average age of licensed aviation tradies being well into their 50's. Also good to see an appreciation that you don't need Stahlwillie or Snapon to do the job either. Make sure she gets the tool allowance for apprentice as it should pay for a large proportion of her tool costs. Also ensure that work obtains her specialist tools at a discounted rate. Lockwire pliers etc comes to mind.

Having just supported one child through their fitting and machining apprenticeship they can use all the support they can get.

Fixed or rotary wing??

Cheers

[Ean Austral]

Ean, good to see some support for an aviation apprentice. They are becoming an increasingly rare breed in the aviation industry with the average age of licensed aviation tradies being well into their 50's. Also good to see an appreciation that you don't need Stahlwillie or Snapon to do the job either. Make sure she gets the tool allowance for apprentice as it should pay for a large proportion of her tool costs. Also ensure that work obtains her specialist tools at a discounted rate. Lockwire pliers etc comes to mind.

Having just supported one child through their fitting and machining apprenticeship they can use all the support they can get.

Fixed or rotary wing??

Cheers

Don't get me started on the tool allowance, what a drama. The company she works for wanted her to do the diploma, but guess what , do the diploma, no allowance.
Have met with politicians ,her bosses, and the apprenticeship board reps, and in the end, she had to go back to just the standard apprenticeship to get it.

Fixed wing avionics. After putting our eldest daughter thru nursing we know what it costs , so that's why I was happy to buy most of her tools and toolbox up front, then as the allowance comes in she can pay us back.

Anyway, she is doing what she has wanted to do from about 15yrs old, so we are more than happy to support her.

Cheers Ean

[d2dave]

Ean. You will have to increase the prawn prices to pay for it

My son is learning to operate the machines that your daughter is repairing. Now that is expensive.

Back on topic, your story reminds me of of my fridge purchase a few years ago. I went into my local ARB store with a fist full of cash and said if you give me 10% off recommended retail, I will take one now. (this was when ARB fridge was a rebadged Engle)

They refused so I went to Aussie Disposals, and they happily obliged. As I have purchased a D2 recently, I am about to purchase a stack of gear, some from ARB.I will now be going to the Bendigo store.

[Disco Muppet]

Another member on here went into a local 4WD store, asking to price up a Bullbar for a D2.
"Come back when you want to buy it" was the response, not the first time I've heard that from this mob
Honestly, the amount of money people spend on 4WDs, you'd think customer loyalty would be worth something!
So if you're in Orange, go to OL/TJM and tell them the the kid with the blue Disco sent you

[superquag]

"... Fixed wing avionics...."

Good choice, - You know you've got stability troubles when the wings travel faster thant he fuselage...

[Bigbjorn]

Ean, Check out Gerstner Tool Chests for tool boxes and buy your daughter a couple. I bought a No.52 Journeyman chest this year in Dayton after attending the Indy 500. Brought it home as checked luggage after being quoted ridiculous amounts by FedEx and UPS.

[UncleHo]

When I did my training in Spare Parts in the early 60's we had drummed into us, that anybody can purchase an article/part from wherever,but what you should be selling is "service"even if the product is a little dearer, if you can garrantee it to the customer at a set time on a set day,then that customer will to trade with you, even if you cannot supply it only costs a phone call to inform said customer so he can re-schedule his workshop around the delay.

I also taught all my staff in later years the same thing,it is called business etiquette.

cheers