Results 1 to 7 of 7

Thread: Customer Service

  1. #1
    Join Date
    Jun 2014
    Location
    Victoria
    Posts
    130
    Total Downloaded
    0

    Customer Service

    I am so excited this week I received my Consule for my 130 from Sydney and today I picked up my Sandtracks from Rovacraft rang put the order through and here in 2 weeks now that is service.
    Now I am going to have a whing is that Aloud last month l emailed Maxtrax asking them a question after one week no reply so l sent them a another email still no reply, so I say you might think you have a good product but arrogance will always get you stuck MAXTRAX

    I am a paying customer who just wanted 2 simple questions answered with no even a reply. So why do you bother advertising if you don't even answer your paying customers requests
    I know people are going to say I am whinging yes maybe l am but l have an opinion and I wanted to purchase there product
    Anyway once my vehicle is finished l will be posting some photos l can't WAIT

  2. #2
    Tombie Guest
    Many businesses don't handle email well.
    Some ISPs automatically go to Junk so are missed.

    Try a device called a Telephone they're still one of the best methods of communication

  3. #3
    Join Date
    Apr 2002
    Location
    Godwin Beach 4511
    Posts
    20,688
    Total Downloaded
    32.38 MB
    sadly there is no delivery guarantee for email even at a protocol level.

    sure it works most of the time but to ensure it has been delivered to the other ends server you can request a server receipt and a read receipt if they do read it, in most popular email software for that very reason.
    2007 Discovery 3 SE7 TDV6 2.7
    2012 SZ Territory TX 2.7 TDCi

    "Make the lie big, make it simple, keep saying it, and eventually they will believe it." -- a warning from Adolf Hitler
    "If you don't have a sense of humour, you probably don't have any sense at all!" -- a wise observation by someone else
    'If everyone colludes in believing that war is the norm, nobody will recognize the imperative of peace." -- Anne Deveson
    “What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.” - Pericles
    "We can ignore reality, but we cannot ignore the consequences of ignoring reality.” – Ayn Rand
    "The happiness of your life depends upon the quality of your thoughts." Marcus Aurelius

  4. #4
    p38arover's Avatar
    p38arover is offline Major part of the heart and soul of AULRO.com
    Administrator
    I'm here to help you!
    Gold Subscriber
    Join Date
    Jan 1970
    Location
    Western Sydney
    Posts
    30,704
    Total Downloaded
    1.63 MB
    Quote Originally Posted by incisor View Post
    sadly there is no delivery guarantee for email even at a protocol level
    I have the same problem with SMS. Often an SMS from my wife (Vodafail) can take over a day to get to me (Telstra). I'm still waiting for some SMS sent over the Australia Day weekend to arrive from a friend on Optus.
    Ron B.
    VK2OTC

    2003 L322 Range Rover Vogue 4.4 V8 Auto
    2007 Yamaha XJR1300
    Previous: 1983, 1986 RRC; 1995, 1996 P38A; 1995 Disco1; 1984 V8 County 110; Series IIA



    RIP Bucko - Riding on Forever

  5. #5
    Join Date
    Sep 2012
    Location
    Adelaide Hills
    Posts
    13,383
    Total Downloaded
    0
    no guarantee someone will answer the phone either

  6. #6
    Join Date
    Apr 2002
    Location
    Godwin Beach 4511
    Posts
    20,688
    Total Downloaded
    32.38 MB
    Quote Originally Posted by Eevo View Post
    no guarantee someone will answer the phone either
    esp if they see your number on the screen!
    2007 Discovery 3 SE7 TDV6 2.7
    2012 SZ Territory TX 2.7 TDCi

    "Make the lie big, make it simple, keep saying it, and eventually they will believe it." -- a warning from Adolf Hitler
    "If you don't have a sense of humour, you probably don't have any sense at all!" -- a wise observation by someone else
    'If everyone colludes in believing that war is the norm, nobody will recognize the imperative of peace." -- Anne Deveson
    “What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.” - Pericles
    "We can ignore reality, but we cannot ignore the consequences of ignoring reality.” – Ayn Rand
    "The happiness of your life depends upon the quality of your thoughts." Marcus Aurelius

  7. #7
    Join Date
    Jan 1970
    Location
    St Helena,Melbourne
    Posts
    16,769
    Total Downloaded
    1.13 MB
    This is why we call our CS team "customer circus ", funnily enough one of them is carny folk from Silvers Circus .
    MY08 TDV6 SE D3- permagrin ooh yeah
    2004 Jayco Freedom tin tent
    1998 Triumph Daytona T595
    1974 VW Kombi bus
    1958 Holden FC special sedan

Bookmarks

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Search AULRO.com ONLY!
Search All the Web!