Well I bought a new MY17 Tiguan in December last year. I was well aware of the emissions “scandal” and it do not make one bit of difference to me choosing the Tiguan over other makes.
Over the Christmas break, the infotainment system failed and while this did not effect the actual driving, it did mean no reverse camera and no hands free phone or system controls, like A/C.
I rang VW customer care and they went though a list of questions and then told me they would get back to me.
A short time later they rang back and asked could I take the Tig to the local VW dealer. I rang the dealership and was told the workshops were still closed but would be opened the following week and they could book me in on the Tuesday, which I did.
The very next day the infotainment system came good so as I was passing near the dealers on the Monday, I called in and explained what had happened and that there was no longer a problem and we decided there was no need to bring it in the next day. But they told me if it occurred again, don’t bother booking it in, just come straight back to the dealers and they would put it in for a service, there and then.
That’s pretty good service, especially as I didn’t buy the Tig from them.
No to how the same thing is was handled by LRA.
I paid $169,000 for my 6th new Land Rover. A Range Rover Vogue that was literally falling apart as I drove it out of the showroom.
It was supposed to have a 3 year new car warranty but when I put it in for one of it’s services, I gave the Land Rover service people a list of issues and went off shopping.
On returning to the dealers, I was informed that my RR had been serviced, but when they contacted LRA about the issues, LRA told them the issues were caused by ware and tare, and as such not covered by the new car warranty.
This was not the last service before the warranty expired, this was the 1st service and the RR was just over 3 months old. At the time, I could not effort the cost of a legal challenge. ( I can now )
It didn’t stop there. After just 18 months of owning this death traps, we decided to cut our losses and sell the heap.
The 18 month old RR with no modifications, had so many manufacturing fault, it could not pass a roadworthy inspection. Land Rover had literally sold us an unroadworthy vehicle. Our Range Rover should never have been allowed on a public street.
So while a few of you may think VW warranty is crap, from personal experience ( and now with a huge amount of feedback from many other disgruntled LR owners ) VW’s actions are novice compared to how LRA screws their customers, and note, LRA is still screwing over their customers.
