VW ordered to set record straight.

**drivesafe** · 8th September 2017, 07:30 AM

Well I bought a new MY17 Tiguan in December last year. I was well aware of the emissions “scandal” and it do not make one bit of difference to me choosing the Tiguan over other makes.

Over the Christmas break, the infotainment system failed and while this did not effect the actual driving, it did mean no reverse camera and no hands free phone or system controls, like A/C.

I rang VW customer care and they went though a list of questions and then told me they would get back to me.

A short time later they rang back and asked could I take the Tig to the local VW dealer. I rang the dealership and was told the workshops were still closed but would be opened the following week and they could book me in on the Tuesday, which I did.

The very next day the infotainment system came good so as I was passing near the dealers on the Monday, I called in and explained what had happened and that there was no longer a problem and we decided there was no need to bring it in the next day. But they told me if it occurred again, don’t bother booking it in, just come straight back to the dealers and they would put it in for a service, there and then.

That’s pretty good service, especially as I didn’t buy the Tig from them.

No to how the same thing is was handled by LRA.

I paid $169,000 for my 6th new Land Rover. A Range Rover Vogue that was literally falling apart as I drove it out of the showroom.

It was supposed to have a 3 year new car warranty but when I put it in for one of it’s services, I gave the Land Rover service people a list of issues and went off shopping.

On returning to the dealers, I was informed that my RR had been serviced, but when they contacted LRA about the issues, LRA told them the issues were caused by ware and tare, and as such not covered by the new car warranty.

This was not the last service before the warranty expired, this was the 1st service and the RR was just over 3 months old. At the time, I could not effort the cost of a legal challenge. ( I can now )

It didn’t stop there. After just 18 months of owning this death traps, we decided to cut our losses and sell the heap.

The 18 month old RR with no modifications, had so many manufacturing fault, it could not pass a roadworthy inspection. Land Rover had literally sold us an unroadworthy vehicle. Our Range Rover should never have been allowed on a public street.

So while a few of you may think VW warranty is crap, from personal experience ( and now with a huge amount of feedback from many other disgruntled LR owners ) VW’s actions are novice compared to how LRA screws their customers, and note, LRA is still screwing over their customers.

DiscoMick · 8th September 2017, 07:56 AM

Certainly very mixed experiences here. Many of those experiences do not seem to relate directly to the issue in the story I posted.
As I understand the original story I posted (say if you disagree), it was alleged that VW had told customers the federal government department had said things about the software update which the department denied having said, one being that the update would not affect fuel consumption. The department told the court it did not say the update would not affect fuel consumption, that was a claim made by VW, apparently. That was the record the judge ordered be set straight by VW.

Personally, I'm not biased against VW in particular, contrary to what has been claimed, and we even considered buying a Polo but eventually decided the Mazda 2 offered a better deal. But I admit I am biased against any company which deliberately configures its vehicles to cheat the emissions rules, because more people die from vehicle emissions than from road crashes, so I support reducing the extent to which vehicles poison us. That applies to all vehicles, not just VWs. I accept other makers may have also tried to cheat the rules.

**drivesafe** · 8th September 2017, 09:01 AM

Mick, the findings do not mean VW is a dirtier vehicle than any other, it just means they got caught lying!

But then again, I think we should be building more CLEAN coal fired power stations, because it WOULD BE a cleaner WORLD environment and mean cheaper power bills!

**PAT303** · 8th September 2017, 09:02 AM

Originally Posted by Vern

We have never had that experience, never had dramas with the dealers, i guess it depends who you deal with.
Still the best brand cars we have owned

Our first brand new car was a Polo,we had it for 10 years and the only thing that went wrong with it was one window regulator failed,and that was 10 years on Hunter Valley roads mind you.The build quality of that car was outstanding. Pat

**ozscott** · 8th September 2017, 07:13 PM

Drive safe you had a bad run. I was just saying to a mate to day that another good mate and I both bought D2's at the same time and til 190k klms nothing except mine had a spring that stuck out a little in the seat base and the seat was replaced (Not just base) without question. My mates vehicle similarly was excellent. My front springs were from a bad batch and were done at 120k klms under warranty. I also asked LR to.chanbge my security system to a different frequency due to interference from Amcal chemists and at 140k they did tbat (receiver and keys). Then again both vehicles were petrol manuals...

Cheers

**biggin** · 9th September 2017, 10:21 AM

Originally Posted by DiscoMick

...more people die from vehicle emissions than from road crashes...

Lips to close to the exhaust pipe?

**PAT303** · 9th September 2017, 04:54 PM

Originally Posted by biggin

Lips to close to the exhaust pipe?

Yeh,haven't you heard, VW are responsible for all the worlds woes.I'm surprised they haven'y been linked to Toyota's run-a-way accelerator problem or Tanaka's airbag fiasco. Pat

DiscoMick · 9th September 2017, 10:21 PM

Ultrafine emissions. We all breathe them. 40 percent more deaths than the road toll. The facts are very clear.

Latest diesel car models remain highly polluting, tests show | Environment | The Guardian

Diesel cars with highest NOX emissions revealed - do you own one of these? | Cars | Life & Style | Express.co.uk

Fact Check: are diesel cars really more polluting than petrol cars? - The Engineer The Engineer

Vehicle Emissions | Air Pollution | City Diesel | LPG | CNG

Vehicle Emissions Cause More Deaths than Road Toll

Study: Air pollution causes 200,000 early deaths each year in the U.S. | MIT News

Diesel fumes lead to thousands more deaths than thought | New Scientist

38,000 people a year die early because of diesel emissions testing failures | Environment | The Guardian

More Americans die from car pollution than car accidents — Quartz

**biggin** · 9th September 2017, 10:50 PM

So exactly how many people have death certificates with cause of death as "inadvertent inhalation of vehicle emissions"?
You really need to get a grip on reality.

**bsperka** · 10th September 2017, 07:15 AM

Originally Posted by drivesafe

But then again, I think we should be building more CLEAN coal fired power stations, because it WOULD BE a cleaner WORLD environment and mean cheaper power bills!

The reason coal fired power stations are currently a cheap source of power is that they are fully depreciated or nearly so. A new one will drive up the power price. If the newest technology is used, even more expensive.

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