I have had to submit documents for commercial publication purposes in Word. Frustrating exercise if you do not adopt the way Word forces you to work once you get over a certain level of complexity.
Found this one of the better help sites for working with Word. Don't know if your problem has a solution within the contents of this web site but try 'Numbering, Headings, Outlines' from the menu on the left of the web page.
Microsoft Word Help, Tips and Tutorials – Making the most of Word in your business | ShaunaKelly.com
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