Thread: Puma HELP!!!

Hey Alex,

One thing you can do is get 3 more years of warranty. My advice is find a dealer, and it can be any dealer in Australia, who offers the allianz extended factory warranty and take it out - costs about $2400.00. You simply need to purchase this before your initial warranty runs out. You might consider buying it right now, as prices will go up over time. PM me and I can tell you where this is available.

As for your problems - the gearbox issue is the synchro - this is a warranty job so get it done. With mine, LR Australia couldn't get hold of special tool so after 4 weeks of keeping me waiting I demanded my vehicle be finished - so they replaced the entire gearbox. There have been 2 updated boxes since 2007 - so I now have a 2010 version and it's perfect now.

The AC issue is also a known fault and a warranty job - send Solmanic (on this forum) a PM and he can advise you.

As for the rest (and the above) - I advice you to take your vehicle to a Land Rover Specialist (MR Automotive, Redcliffe) for it's next service (or just take it there now) - when they do this service, ask them about all your concerns and get them to put a report in writing. Then you take that to the dealer to begin getting it sorted out. This is where I go for all my service work and they are brilliant. The dealers only seem to be able to fix stuff once MR give them a head up. The other good thing about the Allianz warranty is that MR are authorised to do all the work so you can bypass the dealers all together, if you choose, once your initial 3 years is done.

MR are really very good, and it is a widely held position here on this forum that they are the only people to take a LR to in Brisbane, along with Rick's on the GC. They won't bull**** you - they'll tell you exactly what is normal, what isn't, what is acceptable and what isn't.

Good luck, mate. I'm sure you'll get it all fixed up - it's a "over 3 or so year" thing getting these trucks fully up and running, at last in some cases.

This saddens me to read

All those issues sound fixable - I can't explain why they haven't fixed them to date.

I agree with Scallops - that it might help to get MR to do a comprehensive check of the vehicle.

I didn't have a lot of luck with the dealers in Brisbane. They seemed to break as many things as they fixed, and usually I was the one that had to actually fix the thing afterwards. Oh well. I'm really not sure why... whether they are being pushed too hard by either LR or the management or both..

Anyway, ours is now 5 years old, and I'm about to go and pick it up from MR now after it's pre-trip service and check. They are certainly pretty good.

What you are suffering from are issues that were built into the car. You need to get the issues fixed by the dealer and once that is done you'll find they are quite reasonable to run on costs.

As said,sad to hear of your probs,you have good advice on previous posts.

As for MR,in my opinion the only place to go,i have two booked in next week.
And i am VERY fussy as to who works on my vehicles

as for your aircon blowing cool air

what you described with the aircon is exactly what happened to ours..went in 3 times to be fixed they reckon its fine now but it doesn't work like it did when we first got it..the volume of air seems poor and your lucky if the air reaches you at the drivers seat.

sometimes I put my had up to the vent and I cant feel the air coming out as little as 10inches away and even when turning the fan up just seems to make more noise rather then push more air. I have learned to live with it as I was stick of being told it was normal.

I have 5 months left with my warranty and I would be lying if I said I wasn't concerned about this. Stick with it though get some extended warranty. I'm positive once all my issues are sorted my Puma will be an awesome vehicle. more so then it is now. Sometimes and very much in my case the issues wouldn't of seemed half as bad if I had competent people fixing it.

Your list is only half what has been done to mine so I guess I got the Monday morning hang over car and you got the Friday arvo I want to go to the pub car

Look at it this way someone's got to own them

Hi,

Thank you for replying. Your assurance and sugestions have helped me out.
I will pursue these issues with LR Australia.
I will also go to MR and get them to look at my car to see what they think.

It is good to have great support through AULRO.
I was about to give up on the whole idea of having my car fixed and running right.

It is also a comfort to see others have had the same issues but have managed to get them sorted.

I just want to enjoy my Machine and have it so that I can rely on its performance.

Cheers, Machine...

Mate I had the same issue's when my Tdi was new,it would come back from the dealers in worse condition than before.I went straight to head office and didn't leave till I was satisfied with thier response.You bought a new vehicle,not a flogged out bomb. Pat

Originally Posted by PAT303

it would come back from the dealers in worse condition than before Pat

Had this problem as well with D2's,so was a few years ago now,but is VERY frustrating.Sons Puma has not had many issues,so haven't been to the dealers very often lately.

What i can't work out is why i have never had this problem from other dealers of different manufacturers.I have run a fleet of Mitsy & tojo vans for 20yrs,& never,ever, had an issue with workmanship by the dealers mechanics.

As for warranty repairs,i found LR were excellent at trying to rectify any problems,even if they were let down by the mechanics in their workshop.They would also try to help if there was a problem & the vehicle was just out of warranty.
As for the jap manufacturers,they would try & get out of fixing anything & if there was a problem with a vehicle just out of warranty,they wouldn't have any interest at all of helping with the issue.Luckily,we have had very few issues.

All dealers are the same,I had nothing but trouble with toyota mechanics and worse had supervisers lie to my face,they all pay peanuts so get monkeys. Pat