Thread: Puma warranty issues

Originally Posted by Marty110

thanks for all the advice and comments and yes I should've asked LRA before modding the car - lesson learnt. I am in the process of getting reports from independant sources and yes it would likely be cheaper to just fix the car BUT I have a real moral and ethical issue with car dealers who try to get out of their obligations especially when the rear trans seal was the subject of a warranty recall. Because mine has aftermarket suspension this recognised warranty problem is suddenly caused by the suspension? I thought I was doing the right thing with this new car (the first time I have ever bought new in 35 years) by taking it strait to the experts to be fitted out from scratch as they have done the hard yards in product development etc. My trusty old Defender I did it all myself and never had a problem - oh well nothing like learning the hard way......

I now think ARB have very few experts in anything Land Rover. All they know is how to take your money. In W.A 10 or so years ago they had staff who specialised in specific vehicles and you would be referred to these people. Now as Your 4x4 show the "little bit off lift" is all they know. The consequences of this is what we suffer.

Allan

Agreed Allan - I find them appalling to deal with unless you have a Land Cruiser or Patrol. Even my brother in law has had issues with them not giving a flying about his Navara. Go with a Landie specialist; or select outlets - apparently OL South Sydney is very knowledgable

OK - so I'm waiting to hear back from LRA re a final decision - Solitaire have actually been helpful in that their new workshop manager has said he agrees with me and has asked his techs to do a tech report to LRA in support of my claim - wait and see. Meanwhile if LRA rule against doing the warranty work, I have a letter from them stating outright that the ARB OME suspension has caused the problem so I think I will get the work done independantly and forward my bills to ARB OME and let them fight with LRA over it??? I have sent a copy of LRA's letter to ARB OME and am waiting to hear back from their engineer, after all here we have LRA stating that OME's product is causing damage to their vehicles, I wonder what OME will respond with?? Will let you know.....

Marty110

Your 110% right there are some things were the principal is important.

I think if you can get ARB to help you it will make it so much easier.

I had a Sidcrome tommy bar snap on me. You know the one with the life time guarantee?

I was near a Sidcrome supplier so thought I’d take it in and get it preplaced.

The first questing I was asked was have I the receipt? No it’s 30 years old! Life time guarantee it’s dead and I’m not!!!
Comes back OK this items been abused? No it hasn’t.
OK we’ll speak to the Sidcrome rep! Thanks.

Three weeks later "I" ring only to be told the Sidcrome rep said it has been abused?
So I’m really now p***d off.

Eventually speak to the Rep who said he would have replaced it but they didn’t have any demo’s available. So basically get lost.

After a few words he agreed to replace it but refused to post it. Made me travel 40K through Sydney to pick it up.

For the $30 these things are worth I would have just replaced it “until it became a matter of principal”.

if you're going to get any mods done on a new car work out what they are before you do them and pay for them to be done before you take delivery of the vehicle. List the fitting of the accessories as a requirement prior to purchase and have them do the pre sale check after its modded but before you pay for it.

All your new goodies are then covered and anything the dealer has had done to the vehicle is covered under your warrenty.

some dealers will only fit orginal landrover which doesn't always help some people

Originally Posted by scott oz

Marty110
Your 110% right there are some things were the principal is important....
For the $30 these things are worth I would have just replaced it “until it became a matter of principal”.

I second the "matter of pricipal" idea. I am in a battle of wills with LR over my floor mat which has worn through before the warranty has even run out on the vehicle. An easy fix with a bit of vinyl welding but their attitude and complete disregard for their own advertising has got me seeing red so it's off to the office of fair trading I go...

Originally Posted by solmanic

I second the "matter of pricipal" idea. I am in a battle of wills with LR over my floor mat which has worn through before the warranty has even run out on the vehicle. An easy fix with a bit of vinyl welding but their attitude and complete disregard for their own advertising has got me seeing red so it's off to the office of fair trading I go...

Go fella! Good luck.