Thread: Help required - eTag mounting photos

Originally Posted by Larry

Even though I live in Sydney, I have a Qld GoVia etag. It's mounted directly behind the mirror with no problem. It was in the same location in my previous 110 with no problem either.
Do you have a problem with all toll roads up there, or only certain toll points?

Not tried mine on any Sydney toll roads but I had probs on both gateway and Logan Motorway until I moved the tag to just above the dash. From memory I tried both car and truck mount behind mirror without success.

Originally Posted by Iain_B

Mine in on a truck mount, mounted behind the mirror, and it doesn't work. They said I had to mount it horizontally, not vertical like you have in the photo. I've asked for written instruction, so if it does not work, then I'll be off to the toll Ombudsman

Mine work without fail now in the vertical position. Give it go. The call centre staff were mostly useless for help. Got a different story each time we rang. It was a battle to get a truck mount when I got the new puma and again when I broke a windscreen. They insisted I must have car mount even though I new it would not work. The refund of the matching fee was no problem with one person and refused with another

Mine is mounted at the top of the windscreen in line with the rear view mirror stalk. I have not had a problem on the Clem, Gateway or Airport Link. Saying that I haven't used toll roads a lot but when I have it has always beeped as expected.

there's a toll Ombudsman???? Now that sounds like a cushy job.
Ian, mate - just link them to your website and they'll be paying YOU! hope this helps

With a car mount, mine is top right corner of front windscreen behind a LROCV 50th Anniversary sticker, no issues with the toll gates...
FYI, here in Melbourne, you can pop into the Citylink offices near docklands and pick up either a car or trunk mount for free.

The staff on the phone have been next to useless, they seem to have to read off a prepared script, and depending on what you ask, they have set answers and can't deviate from the script until you ask a question another way and then you get a different answer.

The last guy was pretty rude, just kept on saying that he had given me the information and it was up to me to act on it, even though I told him what he asked me to do did not make sense. I asked to speak to his manager, but the manager was off course busy, and would call back, but I doubt they will.

I checked the account and they have reversed some of the charges, it seems like just another money grab to me.

I ditched Govia years ago because their tags were always failing to read. Went with Flow when they opened the Clem7 and got a bunch of free and reduced tolling for three months. Their tags still fail occcasionally but they always refund any video matching fees when I ring them, and they have all been fine to deal with. If their video shows you were travelling with the tag then they cannot charge you for an obvious failure of their hardware.

Wait until the Legacy Way tunnel opens and there will probably be another etag discount offer to encourage people to sign up or switch.

Whats a toll?

In quiet, backward, sweet little Adelaide, we are free to drive wherever we like... no charge..