Yep, go back after your trip and have them take a good look.
I had difficulty selecting 1st to 2nd, with the occasional grind... way more than another vehicle on the lot. I too was given the standard line.
I politely insisted they fix it during a subsequent visit and they contacted the Land Rover Engineer's who got them to perform some tests and take an oil sample. The mechanic guest correctly when he saw the silvery streak in the sample.... the synchro on 2nd was dying 
3 weeks later I had a new box and a greased lay shaft fitted. It is a different beast now (largely due to the lay shaft I think) and a pleasure to drive. 1st to 2nd is back to what it should be because of the low gearing... slow deliberate movement, with a light pause 
Good luck and I hope it gets sorted soon.
Pete
1963 S2A 88 113-300 6 RAR, VTF, Vietnam.
1989 Perentie FFR 49-290 2 Sig Regt.
1989 Perentie FFR 49-390 1 MP BN.
1990 Perentie GS 50-087 5 RAR.
2013 Defender 110 Wagon, 'Snowy'.
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