Thread: So the PUMA goes back to the garage again tomorrow

landrover australia have contacted us today....so hopefully we can get this sorted.
or at least progressing

Originally Posted by dullbird

landrover australia have contacted us today....so hopefully we can get this sorted.
or at least progressing

keep us informed, I am glad that at the very least they have contact you.

Originally Posted by Chucaro

keep us informed, I am glad that at the very least they have contact you.

I imagine the deal will contain some type of secrecy clause

Originally Posted by dullbird

Ok so Ian text me this morning we still have the engine rattle....surprise surprise. I feel slightly insulted when they thought they had cleared it because of a blocked fuel filter....when even I could of told them there and then that it wouldn't solve the problem the car is now on its third filter hence how I know it wouldn't of been that. But we have to try these things....

That one was at our expense though thats the frustrating thing 160 bux for a filter

If I could be blunt Dullbird, you handed over your hard earned again too easily. Or, at the very least as there solution did not fix the problem, common law states you are entitled to a refund. Just an outsiders view.

Originally Posted by SVX37

I

f I could be blunt Dullbird, you handed over your hard earned again too easily.

Or, at the very least as there solution did not fix the problem, common law states you are entitled to a refund. Just an outsiders view.

How is that? they told us the filter was blocked....filters are a service item items that we have to pay for..

They showed us fuel with debris in it, are you saying you wouldn't of paid? I don't see how you can not pay in such a situation.

Load off crap.The fuel filter will not cause the engine to rattle,won't cause it to cough 400 yards down the road or any of the other problems.If the filter was blocked the engine would struggle when ever it's put under load regardless of weather it's hot or cold or 400 yards or 4k's down the road.It sounds to me like a sensor or parameter in the ECU like slightly too early injection is not quite right. Pat

Originally Posted by PAT303

Load off crap.The fuel filter will not cause the engine to rattle,won't cause it to cough 400 yards down the road or any of the other problems.If the filter was blocked the engine would struggle when ever it's put under load regardless of weather it's hot or cold or 400 yards or 4k's down the road.It sounds to me like a sensor or parameter in the ECU like slightly too early injection is not quite right. Pat

Yes I know Pat your teaching me to suck eggs here....

BUT as said above when someone tells you your filter is blocked and hands you fuel with debris in it how can you argue and not pay regardless of whether it is related to the issue or not!...they were told by land rover to check the filter. They did and they said it was blocked the fact that I don't think it is, is another matter and until I see another puma filter that has been changed to compare it with a pay $400 to have it analysed how can I argue?

Originally Posted by dullbird

How is that? they told us the filter was blocked....filters are a service item items that we have to pay for..

They showed us fuel with debris in it, are you saying you wouldn't of paid? I don't see how you can not pay in such a situation.

I would have refused to pay as they replaced something which did not resolve the original issue. In your situation, servicable or not, it should have been waived under the circumstances. Under your specific circumstance as 3 have been replaced, that is why I would have refused. Just what I would have done. I don't get angry with the dealers but I certainly ensure I know my rights and what is fair. I would always pay for what I should, don't get me wrong, but I would have only paid up for the new filter once they resolved the main issue.