Thread: Puma frustation

Originally Posted by SVX37

At $1200 they are telling you they don't want your car there....

Yes - I know - they have nothing to worry about on that front.

It would be an interesting exercise to ring Austral motors and ask them for a quote for this service - see what they say!

Originally Posted by Allan

Does anywone think we need to work constructivly with the dealers and possibly LR as a club, to improve the product?

Allan

I think in general we are trying our best to improve what is a great car, if i could have waited i would have bought once the car had been sold for couple of years but my circumsatnces suited buying an early car, hence i now pay the price for this by being a development mule.

what hurts is being flexible to try and sort out problems but reaching a point were you feel out on a limb and that landrover does not really care. this was high lighted after a phone call to customer service which basically said i was not worthy as a customer and very unimportant.

saying that things may have changed now that they have looked at my warrenty claims as a phone call from them two days later was very civil and sounded like they wanted to help, lets face it landrover want cars going in for warrenty work as much as we do, its extremely frustrating and expensive with all teh additional travel and time off work, but im guessing down the road they will be as reliable as as sought after as 300tdi and td5 which lets face it were not good out of the starting blocks.

I have (i belive) been flexible with landrover, as some would prefer to say i have been walked over, weather it helps getting the car fixed time will tell but it is extremley frustrating and does get the blood boiling, its definatly not an experiance i will recommend for anyone, if landrover prove they can come to the party and start being honest may be i would buy a new car but at the moment i can not even recommended it.

ian

Originally Posted by Scouse

LR don't mind who services the vehicle as long as it's done by the book.
However, who services the vehicle can make a big difference after warranty has expired & you want help from LR.

Exactly. I know from my previous experience that manufacturers will usually help outside warranty for big items if they can answer the most or all of the following questions in the affirmative.

a) Is the claimant the first owner of the vehicle?
b) Has the vehicle been serviced properly within the dealer network?
c) Is the repair being done by the selling dealer?

I mean they aren't going to look for a dash rattle, or probably chase a leak. However if you had a gb/tc/engine failure I would expect substantial support certainly until 5yo and maybe even 6. I have heard of 6 year old mini's getting partial manufacturer support for big jobs.

That is why I'm struggling with who to service the car with. It has just turned 4 and is now due a service. The dealer has been a bit of a pain and stuffed up lots of stuff for me. However I think LR would still help me if we had something big and expensive go so I'm thinking about swallowing the loss and going there for one last time before switching to MR for good. Scallops calculation of an extra $700 does make you wonder whether you wouldn't be better saving the $$ yourself.

To be honest I'd be happy to service the car myself however if you ever want to sell it then it's good to have a documented service history.

Originally Posted by Allan

...Are we, as puma drivers, sending our resale values to the level of a fiat125 overnight.

I think Defender re-sale values will always be good. I believe we, as a collective group on the forum here, are better connected, and therefore better informed than most other new vehicle owners. I mean how many new Nissan & Toyota owners are immediately or already absorbed into such a "club"? We know what is going wrong with just about everybody else's vehicles, and then we all rush out to check and see of our own vehicle is likely to do the same thing. I know that as soon as DB or Scallops tell me about some issue with their Puma, I am all over the dealer to make sure the same thing doesn't happen to mine - and vice versa.

We have a collective fault finding & diagnosis machine here that no dealer can match.

Back to re-sale - I am sure once our Defenders are 5 years old, and most of the faulty parts have either been replaced by LR under warranty, or swapped out for something superior (eg. diffs, axles), or "fallen off" altogether (eg EGR) they will still be valued proportionally higher than any other 5 year old vehicle.

Originally Posted by solmanic

I think Defender re-sale values will always be good. I believe we, as a collective group on the forum here, are better connected, and therefore better informed than most other new vehicle owners. I mean how many new Nissan & Toyota owners are immediately or already absorbed into such a "club"? We know what is going wrong with just about everybody else's vehicles, and then we all rush out to check and see of our own vehicle is likely to do the same thing. I know that as soon as DB or Scallops tell me about some issue with their Puma, I am all over the dealer to make sure the same thing doesn't happen to mine - and vice versa.

We have a collective fault finding & diagnosis machine here that no dealer can match.

Back to re-sale - I am sure once our Defenders are 5 years old, and most of the faulty parts have either been replaced by LR under warranty, or swapped out for something superior (eg. diffs, axles), or "fallen off" altogether (eg EGR) they will still be valued proportionally higher than any other 5 year old vehicle.

x2.

Originally Posted by solmanic

I think Defender re-sale values will always be good. I believe we, as a collective group on the forum here, are better connected, and therefore better informed than most other new vehicle owners. I mean how many new Nissan & Toyota owners are immediately or already absorbed into such a "club"? We know what is going wrong with just about everybody else's vehicles, and then we all rush out to check and see of our own vehicle is likely to do the same thing. I know that as soon as DB or Scallops tell me about some issue with their Puma, I am all over the dealer to make sure the same thing doesn't happen to mine - and vice versa.

We have a collective fault finding & diagnosis machine here that no dealer can match.

Back to re-sale - I am sure once our Defenders are 5 years old, and most of the faulty parts have either been replaced by LR under warranty, or swapped out for something superior (eg. diffs, axles), or "fallen off" altogether (eg EGR) they will still be valued proportionally higher than any other 5 year old vehicle.

x3

I have to disagree here.
The more we rubbish these new Defenders, the better chance I will have of being able to buy one in 5 years time .

2 years, 15 days left of warranty, then its out with the TDCi & Getrag and in with the TDV6 & and disco 6 speed.

How it should have been in the first place.

Tim