Thread: Puma frustation

NOT your problem.....

the dealer needs to talk with LRA who needs to talk with LRUK who should be stomping all over the ford engineers.

I'd like to help but theres a couple of problems with that

1. I havent seen or played with a malfunctioning one
2. Im not a registered LR greaser so
a, I dont have the kit to do proper diagnosis
b, Anything I do isnt covered by warrenty
c, Im not insured for it
d, I dont have the tech books so most of my work would be basic principals stuff
3. I dont have a stack of parts to look at and play with on it

Originally Posted by Allan

Lets face it the puma has problems, my SVX is still at the dealers for a vibration problem. They have said they are sick of throwing parts at it and need to fix the problem, but will I be young enought to offroad it by the time its fixed (59). On the other hand when its right what else would any of us drive offroad? Are we, as puma drivers, sending our resale values to the level of a fiat125 overnight.
Does anywone think we need to work constructivly with the dealers and possibly LR as a club, to improve the product? I know my dealer is sick to death with my vehicle being in their workshop. I feel thay are almost as frustrated as i am. As a mental Health Nurse, I am not sure if this is best practice, as a LR owner I need input.


Allan

You know - my Puma just isn't that bad! I've had 3 issues - vacuum pump, ABS sensors, and a harmonic noise. The former two are both well known issues with the 07 model and are now fixed to 09 spec. A new rear prop shaft has sorted the harmonic noise and indeed the vehicle drives like a Bentley now. I think the sump pan was a recall but I got mine swapped out on demand before this was the case.

It is sometimes a battle to get a dealer to sort things properly, but I think I got a "good" Puma and I'm more than happy with it and it's mechanical record.

I get mine serviced at MR automotive though (a Land Rover specialist) not the dealers - unless I'm away and can't avoid it.

Originally Posted by Scallops

I get mine serviced at MR automotive though (a Land Rover specialist) not the dealers - unless I'm away and can't avoid it.

So you just take it to LR for warranty? I'm familiar with MR and know how good they are. How do LR like that?

Originally Posted by Captain_Rightfoot

So you just take it to LR for warranty? I'm familiar with MR and know how good they are. How do LR like that?

Yes - just for warranty. I suspect LRA neither like me nor the fact that I take it to MR. But they only have themselves to blame - I've had to take my vehicle to MR to diagnose my issues (at my cost) so LR can fix them, so why would I trust LR to do the servicing?

PS - My dealer gave me a quote to do the next (40,000km) service - $1200.00

MR's quote - $500.00 - Get real LRA - $700.00 saved. And you know everything is done properly.

Originally Posted by Captain_Rightfoot

So you just take it to LR for warranty? I'm familiar with MR and know how good they are. How do LR like that?

LR don't mind who services the vehicle as long as it's done by the book.
However, who services the vehicle can make a big difference after warranty has expired & you want help from LR.

Originally Posted by Scouse

LR don't mind who services the vehicle as long as it's done by the book.
However, who services the vehicle can make a big difference after warranty has expired & you want help from LR.

In a way, I'm actually looking forward to my warranty expiring - because then I can just leave everything to MR rather than have to go to LR, have them say nothing is wrong, then go to MR, then go back to LR!

Originally Posted by Scallops

PS - My dealer gave me a quote to do the next (40,000km) service - $1200.00

MR's quote - $500.00 - Get real LRA - $700.00 saved. And you know everything is done properly.

Just had our 40k done. Quote was for $850 - actual was $728. So I thing your dealer may be slipped on the calculator buttons. Our only goes to the dealer (at this stage).

Point taken.

As an example, we have a customer who just had their D3 V6 suffer a catastrophic failure over a year out of warranty. LR are picking up the full replacement motor cost. Full service history made the decision by LR a lot easier in this case.