**UPDATE**
My handset has returned after being sent back to 409shop for a warranty job. Im happy to report is it working perfectly and handled pretty well by 409shop so Kudos to them.
Thanks to Wrinkleaurthur for help trying to sort out my issue - unfortunately in vain as it was obviously a hardware issue.
im a happy camper now - even bought a water resistant external mic and waterproof cover for boating / fishing adventures.



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