I believe a lot, if not all the NBN work, is being carried out by the same crowd (Service Stream ) who are contracted by AGL to install the Smart Meters.
I'm not surprised at the trouble you are having as that is how they seem to operate, many unfulfilled visits, left hand not communicating with the right hand & ours is still not done despite promises.. No wonder the NBN is lagging far behind expectations.
Have a gig..........
Service Stream Home


with all the people working(?) or at least being paid to install the cabling in my area over the last couple of years his comments about faults on their circuits is not really surprising either - N B N = No bloody Internet I hear
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