Thread: NBN who's happy with theirs?

Yes while advertised speeds not being achieved is an issue...it's not my major concern.

It's the unreliability of the service. Surely constant dropouts for extended periods has to be a line issue, not a speed issue.

Originally Posted by bob10

It would help if you posted that info.

Read the story I posted above about fire safety. The former boss of the NBN Mike Quigley blames the ISPs for not buying enough capacity.

Originally Posted by DiscoMick

Read the story I posted above about fire safety. The former boss of the NBN Mike Quigley blames the ISPs for not buying enough capacity.

Certainly seems part of the problem , but not all, I suspect.

Waiting to get the NBN on.

Cannot get any dates as to when it might happen.
NBN sends a letter to say that installation dates are 11th October 2017 and then 11th April 2018.
So I phone to see why the dates are 6 months apart, especially when Telstra advised that they will connect on 24th November 2017.

The answer is
We are not sure when you will have the equipment installed.
It will be any where between the 2 dates !!!!!
So - NO plan; NO timetable and as a result NO idea of what is happening.

Disgusted!

Also, despite what the blurb and hype says, not everyone will have access to the NBN either - my Inlaws are in this group. NBN Co installed a fixed wireless tower in the vicinity of their house which they are supposed to be able to connect to - there is a huge hill between them and the tower, so zero signal - it's been checked by 2 ISP's, so no go there. The next tower down is too far away so no signal from that either. As there are towers in the area, and aren't considered remote they can't sign up for the satellite service. They asked where to from there - the answer is nowhere, they, and their neighbours won't have NBN so can only get the internet through 50 year old copper which is 15KM from the exchange - which is an old exchange that has never been upgraded, so their speed is just a few Kb per second - completely unusable in this day and age as it takes about 1/2 hour just to load most home pages these days as those on their own have got so big.

Oh, and they don't have mobile reception either in case you were about to suggest that. They live just 20KM from a major Rural city - Sale, down in East Gippsland.

Short of spending thousands on a tower to mount an antenna on (tower needs to be at least 12 metres high by all accounts) then that's all folks.

"Fast internet for all" - I don't think so.

We were one of the first places on mainland Australia to get FTTH connected. We were given a range of twelve months for it to be done.
The information I got from the ISP (Telstra particularly) was misleading at best.
The information I got from NBNCo proved to be correct.
Bear in mind I have two service providers at the one address. My ISP was quick but their router kept falling over. After many firmware updates, it's much more stable now.
The Telsra phone however, they couldn't get it switched over to fibre. They couldn't get a Telstra tech to honour the appointment. They kept organising the NBN people to come out and install the NBN equipment which was already installed. When the NBN crew arrived, they commented "There's nothing for us to do. It's already installed. Why did you request us?" to which I replied "I didn't. Where's the Telstra guy?"
In the end I said "I'm not continuing with the service" and in response, they sent one of their techs who said there was nothing for him to do and the boffins in Telstra only need to flick a software switch. He called those boffins, told them to do their job, that afternoon my phone was working. What a shemozzle.

In all this, I cannot fault NBNCo but the service providers need a swift kick up the butt.

So, Selsi, why should you be any different to the rest of us? It will happen, eventually.

Patchy internet costing Australia'''s small businesses big

Telstra not looking good.

Telstra accused of prematurely cutting wi-fi at 'NBN ready' homes