Thread: Internode Drama

Another happy internode customer here. I have had several reasons to use the internode support desk over the years, and everytime I have experienced excellent service willing to go way beyond their brief. My most recent experience was just 2 days ago, so no evidence to me of any diminished customer service post sale yet. Its been so much better than past experiences where I have had to take both tesltra and optus complaints to the telecommunications ombudsmen.

Disgruntled Internode customer here. Been with them just over 6 years. Prices are high, download cap is low, no ADSL2+ available in my area (Preston) unless I want to pay some stupid price for Naked DSL. Last ~6 months have been the worst. I get days where the net just disconnects quite literally every 5 mintues for hours on end, sometimes it happens a few days in a row. Internode keep trying to blame it my side of the connection, things interfering, etc, nothing in the house changed. I did their overnight connection trial, came back without errors, but suspiciously every time after I contact customer service the connection comes good for a while. I've recently bought a new line filter and router, same issues. Apart from the last ~6 months the service was flawless.

I was thinking of moving to TPG until I saw horaceOz's post. It's just trying to collect all the places I gave out my Internode email to over the last 6 years so I can update it.

I was with internode for many years. The quality of service was great, but I ended up changing due to the high cost of the service. Despite my reservations, I decided to give Dodo a try, as there was no lock in contract. To my surprise, they were fine!

My sister recently connected with TPG, and she's had no problems either (also to my surprise!). She downloads a fair bit too.

Hard to judge an ISP these days, just gotta 'suck and see' I spose.

Sent from the dodgy keyboard on my phone via Tapatalk

Originally Posted by VladTepes

Funnily enough a lot of people have recommended Internode to me as a great provider with good customer service.

To their credit when I rang I got throuh quickly and spoke to an Australian, in English ! Very nice.

On the other hand, these instal dramas.

Sigh.

I've used them since 2006 and found they are very good - your case sounds like an unusual glitch. Still frustrating I know but you should be happy with them once you're up and running.

Cheers,

Franz