Hi guys/gals,
Went to start my laptop tonight, the start screen/password screen comes up, punch in the password, the screen sort of goes to a grey colour, sort of normal behavior, then just sits there with the cursor there, then a few seconds later, it all goes black.
Anyone got any ideas on what would cause this or how I could fix it,, short of taking it to a comp place?
If I do the Control/Alt/Delete thing, I get the task manager up, but then I don't know what to do after that, as in, if I should be turning programs off/on etc.
I'm a bit of a nuff nuff when it comes to computer problems
All help and advice will be appreciated thanks.
Now listen here you two,,, stop messing with my mind,, it's stuffed up enough as it is thanks very much.
Although Mick does have a note worthy point![]()
Just guessing here, it sounds like explorer isn't starting.
When you get into the task manager, are you able to see if explorer is running?
It's been ages since I've fiddled with Windows.
Try this:
Press [F8] while windows is booting. If you get the timing right you will see a black and white screen for advanced boot options.
Select Safe Mode. That will load Windows with a bare minimum of drivers and startup programs, just those that are needed for a clean start.
Once Windows has booted, shut down the system properly.
Reboot as normal.
You could also try safe mode with networking and connect to the Internet and make sure you've got all the necessary Windows updates, or try Last known good configuration.
HTH
Firstly, you should try to get in via 'safe mode'. Not sure wgat windows version you have, but have a look at this:
Start your computer in safe mode - Windows Help
If it gets you in, then troubleshooting is going to difficult if you don't know your way around the system. You could try 'windows restore'. Google that for your particular operating system. Restore to a date that you knew it was working fine.
If you can't get in at all, do you have the windows build / recovery disks?
If you do, put your disk in and do a 'repair'. (you might need to change your boot sequence in BIOS to do this as the computer needs to boot from the CD before starting - google) Once again, search the net for how to do this for your model computer / version of windows.
Thanks guys. I don't think it's even starting to boot up though.
But I will try the F8 thing when I get home and see what happens,, otherwise, I guess it's off to the shop![]()
Chops, is it the Windows login screen asking for your password?
If so, above advice is all good.
Or is it a BIOS boot password screen?
Excuse the jargon ( I'm sharing this thought with your other advisors too).
To help identify this: do you normally have to put in a password more than once when you boot the laptop?
If it's crashing *before* the Windows start screen, there may be other issues.
Dave.
If you are able to reach task manager, you have booted up - Task Manager itself is a Windows program, so Windows itself must be, to some extent, working.
Likely problems:
Graphics driver issue. Corrupt file (damaged file that needs to be repaired - Particularly explorer). Resolution settings incorrect / corrupt. Hardware fault (Hard Drive damage usually).
Because task manager is running, Windows is probably repairable. A shop will likely 'repair' windows, which basically involves replacing the corrupt files with good ones. Get an estimate first though - They can charge up to $200 if they regard it as a Windows re-install.
If you have the back up disks for the computer, someone with basic knowledge can do the repair relatively easily.
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