Thread: Telstra - can you believe this?

Hi,

No idea if your missing something. But its not surprising or unbelievable that telstra is missing something - quality product and service...

My experience is they only know what is on the script in front of them.

sorry I'm no help.

Good luck, i think you might need it.

Oh they're good alright...

I remember after we at long last got broadband to town ... and they took 6 weeks to correct my connection...

First thing they did - after stuffing me around for 6 weeks and giving me a very generous credit - was ring and ask me to do a customer survey about how satisfied iI was with their wonderful quality of service. Let's just say I answered truthfully and left nothing out!

Then about a week later I got a call from Telstra wanting to know if I was (a) aware that broadband was now available and (b) would like to sign up for it. It's fun to play dumb with Telemarketing sometimes

John, it sound like they haven't got a clue.

BTW, do you have an old Telstra T200 Touchphone on the line?

They are known to cause random disconnections - as are some other Telstra Touchphones.

Google it.

Ron

Theres also the Telstra Call waiting. You need to have that turned off so the modem isn't alerted to incoming calls.

fax machines can do the same, anything that may take line voltage to top up its internal memory...

i once fought helstra for 8 months on behalf of a client, who had constant disconnects, poor connection speeds between 9pm and 7am, and could send faxes but never recieve.

if you keep ringing and complaining they have to escalate the problem to the next level, but you need to keep records of everything, who you talk to, time of day etc etc etc and keep complaining till they escalate it to the local area manager, you get no satisfaction from that person, you keep complaining till it escalates to the next manager level...

in the end the problem was water in a pit nearly a mile up the road from his place, it had been inspected 4 times previous without any problem being found.

the poor soul died a week after it was rectified....

Yeah, friend of mine had the same problem, and their idea of a good day of internet connection was 12kbps with the disconnects on the top.

I'm guessing that your problem isn't going to include standing water.

Is your line pair-gained or ISDN?

Cheers
Simon

In 2005 through to mid 2006, every month by mobile service would be disconnected by Telstra - why ? because somehow they had confused my mobiel number and account with a electronics business in Burswood Victoria that gone into receivership.

Every month l would spend an hour to hour and half arguing with them about the disconnection, that l was in no way connected with the Burswood Company, that l was in Perth etc etc.

Every month they would apologise and say they had corrected the error and it wouldn't happen again.

Once they said it wasn't possible to restore my phone service, even though they admitted it was disconnected in error as it had been placed in a frozen escrow state by finance and would take 30 days to be free. When l asked what compensation l would receive for the inconvenience etc, l found my service magically restored the following day.

Originally Posted by p38arover

John, it sound like they haven't got a clue.

BTW, do you have an old Telstra T200 Touchphone on the line?

They are known to cause random disconnections - as are some other Telstra Touchphones.

Google it.

Ron

They certainly do not have a clue, or they think I haven't! Probably the former as I don't think they are bright enough to try and snow customers. There is nothing else on the line and the call waiting is turned off. It is not pair gained or ISDN, just a plain phone line. Actually, it is a very good line - usually connect round 45k at 9km from the exchange. This is a legacy from when we first got the internet ten years ago when they used to be out working on the line about once a week to try and get the speed up to the then statutory 2400. Since the problem was the exchange or more likely the aerial pairs into Dubbo from there, it was not very effective. The exchange (which was second hand when it replaced the manual one in 1973 - said to have been taken out of a museum) was replaced in 1997 with a fibre optic line into Dubbo, giving an immediate tenfold boost to performance, with no attention to the line from the exchange to here.

Thanks for the suggestions everyone though.

John