Hi all, phones now working, only had to wait until last Saturday for the repair to occur. Now I have a problem with down load speed. This occurred just yesterday and caused much frustration. It has improved from yesterday but is noticeably slower than the day before. I ran Spybot and removed 7 items plus I ran Symantec full scan which found no problems. Down loading photos on this forum is really slow compared to previously and the BOM site also runs quite slowly. Items that used to load in 10 seconds now take 30 to 60 instead.This is better than yesterday when they frequently didn't load at all.I am using XP Home Windows Internet Explorer through a basic broadband connection, which ran quite happily while our phone was down.Any suggestions would be welcome although I am not well versed in Computers.Thanks in advance, 130man.