Thread: TD5 inside

Good Morning all...

Right , before this just go out of hand here I am replying and personally writing about this !

I am my biggest critic and I know communications are an issue ! It got to a point where people start sending Instagram messages, company facebook, emails and even personal Facebook messages and this resulted in chaos ! I receive about 100 messages a day some of them are from the same sender/subject in all those different chanels and that means even long nights of work are not enough to make all my inboxes go to zero!

Few months ago the company that you all know as td5inside was basically one person which is me ! Website, sales, emails, orders packing and sending and of course remapping , just one person doing it all! There’s another person now doing some of the stuff but of course remaps it’s still just me and I will keep it that way because I don’t want to be mainstream like others and send or do a generic remap to costumers! I would like to keep our way of working which is a fully costumised remap done according to the costumers specs and adjusted till they are 100%happy!

Replying emails and messages is also something I believe needs to be done by me because people expect help and technical answers and I believe that’s something only me can give !

The plan for the next few weeks is to have our website ready with full prices which will avoid 40% of the emails/message questions! Then we will have email split by subject which basically will allow us to have a better idea of which is which and progressively having me receiving all the messages regarding Turbos, remaps and technical data and someone else regarding orders, order status and so on !

I’m not complaining or moaning , but then business did grow to fast - I like to think due to the quality of the service - and I would like to keep it that way ! This growing also meant me to travel a lot with tuning sessions booked all over Europe ( been last week in Belgium and Holland , leaving to Malta tomorrow , then off to France and Sweden ) and we can’t say no to work ...

I would like to ask to anyone that is waiting for a reply if they could send a bump to their last message ( not a new one please) and myself will reply in the next 24 hours !

Thank you very much for the understanding and hope to make everyone happy and pleased !

Sincerely ,

José

Originally Posted by nismine01

I just re read Jose's reply, seems like my complaint re incorrect ID isn't seen as important.

That just gets me madder!

Mike

Everyone and everything is important Mike specially if they are costumers already ! I prefer to loose a potential costumer then having an effective costumer ( one that have payed ) unhappy and not pleased with the service ! That’s the order out there so if you didn’t have your reply yet that’s our fault !

Can you please pull your email up again and I’ll personally get back to you today !

Thank you

What are we going to bump our missing in action emails ?
I dont do Dumbbook nor intagram i do Aulro and email .
Im sure i have been trying to contact you since July this year for a remap with out any help in return!

Originally Posted by rangieman

What are we going to bump our missing in action emails ?
I dont do Dumbbook nor intagram i do Aulro and email .
Im sure i have been trying to contact you since July this year for a remap with out any help in return!

Rangieman,

To anyone that is still interested in having an answer I’m just asking to write something in the last email and get it sent! This will put your email in the top of my inbox and I’ll be replying it ! It’s just a way of helping me and making my life easyer , just that !

Thank you

It is still a big shame as it had to come to this as so many have raved about your work .
Your reputation was second to none

I will consider my choices for now and might reconsider at a latter date if the rumour mill works for the positive .
Thank you for manning up and owning it

Originally Posted by rangieman

It is still a big shame as it had to come to this as so many have raved about your work .
Your reputation was second to none

I will consider my choices for now and might reconsider at a latter date if the rumour mill works for the positive .
Thank you for manning up and owning it

Thank you.... to be honest it does give me a bit a confort the fact that people complain ( in their fully right) about this and not the remaps or actually the work we carry on itself ... that is something I always wanted and want to be spot on and perfect and me worrying to much and working so much to have it done that way was probably what lead me to this point of “overwork”...

Well... plugging the OBD to myself and the office and full gas on work now 💨💨🤣🤣

Thank you everyone for helping and supporting !

José

Originally Posted by td5inside

Everyone and everything is important Mike specially if they are costumers already ! I prefer to loose a potential costumer then having an effective costumer ( one that have payed ) unhappy and not pleased with the service ! That’s the order out there so if you didn’t have your reply yet that’s our fault !

Can you please pull your email up again and I’ll personally get back to you today !

Thank you

So what about your web site? many had used that an made enquiries and after months of waiting gave up. Is the web site not your first preference for contact? where do customers contact you, please post a contact detail.

Originally Posted by Roverlord off road spares

So what about your web site? many had used that an made enquiries and after months of waiting gave up. Is the web site not your first preference for contact? where do customers contact you, please post a contact detail.

The website sends an email to us so it’s basically sending an email. So, td5inside and info@td5inside.com are a direct contact detail !

Thank you