Thread: Never EVER am I going to a dealer again!!!

Originally Posted by rangieman

Is a mechanic a mechanic

Well no, at a dealer they are technicians, hence the outrageous hourly labour rate to operate the diagnostic machine - technicians wouldn't want to get their hands greasy.

Originally Posted by garrycol

Well no, at a dealer they are technicians, hence the outrageous hourly labour rate to operate the diagnostic machine - technicians wouldn't want to get their hands greasy.

Technician is the new feel good word for mechanic ffs
And these technicians don`t get a exorbitant wage`s as did mechanics of old it is only the dealer that charges handsomely .
All this has been detailed why they charge so much in the past

Yes the old diagnoses has fallen by the way side and yes they rely on computer diagnoses but a engine is still basically still as they have been for over a decade

Originally Posted by Markf

My opinion is that one or more injectors were probably wrecked by the aforementioned "technician".

I wonder if the person knew that a TD5 head can't be placed face down on a flat surface with injectors in-situ because the injector tips protrude just enough to be damaged. A mechanic should have checked first anyway.

Originally Posted by Graeme

I wonder if the person knew that a TD5 head can't be placed face down on a flat surface with injectors in-situ because the injector tips protrude just enough to be damaged. A mechanic should have checked first anyway.

That could be the difference between a technician and a mechanic or a apprentice
Sometimes the obvious is not so obvious who know`s .
This whole scenario is probably due to inexperienced underpaid apprentice what ever the insert name here fandangled feel good appropriate trainee person

Dealers. 🤯

We bought a little Vw polo in 2015. What has gone wrong with their services you ask?
Spilt oil all over engine.
Forgot to put service book back in (extra drive for me)
Next time forgot to fill out service book (extra drive for me)
Forgot to fill out service book again (extra drive for me)
Asked if I wanted it washed, yes please. Pick up... not washed!!
Didn’t rotate tyres (on condition at extra cost I find out later ) .... tyres scalloped in 50000 km and need replacing.
Etc etc
That is from four services only. I went back for the last two times as I wanted them to fix a noise under warranty that they “can’t hear, it’s just normal tyre noise’.

Conclusion, good call Markf!!

WOW, I feel sorry for you guys But Not all dealerships are crap.
I am fortunate enough to live just outside Geraldton here in WA where we have a Top Notch Landrover workshop that I have nothing but praise for, They are fast, efficient and they don't charge like a wounded bull either

Originally Posted by Markf

Sad to say this isn't limited to LR dealers. A couple of years ago a Subaru dealer tried to sting us for ~$7,000 for a crank position sensor.

I was waiting to pick up my Jeep whilst it was being serviced at a multi franchised dealership and watched a very distraught travelling retired couple remonstrating with the service adviser over the replacement cost of an Audi fuel pump. The car was just out of warranty and Audi wouldn't help with the cost - no good will - the pump was $12G.

Originally Posted by trout1105

WOW, I feel sorry for you guys But Not all dealerships are crap.
I am fortunate enough to live just outside Geraldton here in WA where we have a Top Notch Landrover workshop that I have nothing but praise for, They are fast, efficient and they don't charge like a wounded bull either

Our work vans have gone to the local Toyota dealer for every service over the last 10 yrs or so,never had an issue.

And their labour rate is around 60% of the local LR stealers rate.