Thread: Hawkeye problem

I emailed Bearmach in the UK last night , their email response time is very fast.
the guy could not explain why I am get this problem and asked if I would like to try the software update to version 5.
But me being in Australai caused a missed opportunity so I had to by the upgrade cable to do it. I'm waiting for support in UK to email me back with the new serial code.
I tried it on a TD5 last night and the unit worked ok. Hope my EMS is not stuffed, as it gives connection errors from the plug, I tried a spare Hawkeye cable and got the same symptoms., seems to be something on my vehicle is the problem unfortunately.

Well I got the upgrade cable and disc and started to install the upgrade only to find it hangs with this error " FAILED TO LOAD FTD2XX.DLL. Are the FTDI drivers installed?"
I'm running Win 7.
emailed support awaiting an answer.
In the mean time, a miracle happened and I was able to read and clear those EMS and Auto trans problems I was having like flashing S & M Lights, Hooray

received email promptly from Bearmach. The upgrade software doesn't work on PCs running Win 7

Originally Posted by It'sNotWorthComplaining!

received email promptly from Bearmach. The upgrade software doesn't work on PCs running Win 7

Upgraded the Hawkeye using XP, took about 45 mins to rease and reinstall the software.
Version 5 has extras like programing the auto transmission ( not something I'm prepared to play with.)

hi im looking at buying a hawkeye,are u happy with it?is it worth the money'regards brett

Hi It'sNotWorthComplaining!,

We updated our Hawkeye to Version 5 using Windows 7 32bit without any problems.

The reason Windows 7 may not be compatible, is that some older drivers are the 32bit version and are not compatible with 64 bit.

LRT

Hi brettv,

The Hawkeye is worth the money, and we have not had any issues with ours.

We purchased the Hawkeye because the current Nanocom at the time did not support the V8 engine, as we needed to read and clear fault codes and live data in the V8 engine’s EMS.

See the link to the current 2011 Hawkeye brochure:
Hawkeye_12pp_pages_d.pdf

Here is the link to the vehicle application and function list: Hawkeye_chart_may11_d-1.pdf

Regards,
LRT

Hi Brettv,
yes very happy, does everything I need to do on the V8, stuff like programming key in chimes, testing all circuits like fuel pump, windows ect etc. dash light tests, outside light tests, airbag
Trans info and faults
You can program the suspension for airbag to coil, visa versa.
read fault codes, reset .
Lower car to bump stops. live engine info like airflow, temps, injector times. Key fobs.
lots of goodies.
Version 5 has transmission reprograming.
user manual is a bit hairy fairy, so you tend to learn by paying with it, opening the next menu and scrolling, had a play
Also does the TD5 stuff.