Usually due to inexperience with this system by the operator, not a fault of the unit. It doesn’t go into neutral but on overrun will provide no engine braking so it feels like that’s what’s happened. There is no engine braking when in low range multi - see the below explanation. This can catch out the unaware, but isn’t hard to work around when you know - if it starts to overrun the first thing the operator must do is flick the multi power off.
Best way is for an inexperienced operator to leave the multi power alone. With it off the gearbox acts the way you think it would in both low and high - coupled straight through to the engine unless the operator is standing on the clutch. 👍
If the multi power fails, it defaults to the off position by its design so can’t catch you out if it fails or slips (which they do as the get on a bit)
No engine braking in low range multi. 👍
“ When in low multi the hydraulic clutch is dissengaged and the drive goes through a pair of gears into a ratchet clutch which takes the drive to the gearbox. There is no engine breaking in low multi because of the ratchet clutch. When you move the transmission to high multi it locks up the hydraulic clutch and the hydraulic clutch gear drives another gear. Because the drive is now turning faster than through the low-multi ratchet clutch, this now becomes a free-wheeling device. It is for this reason that there is engine braking in high multi power, but no engine braking in low multi power.

