Thread: Im in the wrong Business

G'day ezyrama

Yes, it is a good feeling when you get feedback from customers that when they need parts/service they don't think of a company but think of a name and his phone No


cheers

When I was back in the UK, I needed some parts for my Series III. The parts only cost a few pence and no-one wanted to try and get them for me. I went to Rogers of Bedford who got the parts within a few days. In all the order was probably worth a couple of pounds so no real profit for them. However, I remembered their service and the fact that they got the parts even though it was not a big order. I went on to buy 2 Defender 90's from them and loads of spares over the years. Sometimes they were a litle more expensive on price but I stuck with them because they had been fair to me in the past.
So good service does pay off even though the initial order may not be for much money.

Ivan