Thread: Im in the wrong Business

Have I missed something, it wasn't obvious who the camper trailer company is with the lousy service.

We can all drop the ball, but it can also be picked up and polished as well.
It seems in this country service has not really caught on. Many business owners can't fathom that one bad experience can cost several sales, just like every positive experience makes a new sale in time. Australia's market is not big though we think we are. Every customer/sale is important, and if you stuff it up then it's obvious the business needs to go into over drive to keep it positive. It's not rocket science or a secrete.

The ones who are good at service will ultimately do very well. I ordered a wolf rim friday pm from British Off Road, I came home Monday and it was here. Guess where I'll shop next time when required, thank you BOF.

It's also no surprise why many shop over seas, and why the Gov want to tax it more. I often get stuff from the USA in 3 days. I have several mates who do as well. Simple things taking 1, 2, sometimes 3 weeks to come from within our own country is ridiculous. Lazy slack service.

Maybe you should consider selling the camper trailer before there is no company to ask for any service.

Originally Posted by newhue

Have I missed something, it wasn't obvious who the camper trailer company is with the lousy service.

We can all drop the ball, but it can also be picked up and polished as well.
It seems in this country service has not really caught on. Many business owners can't fathom that one bad experience can cost several sales, just like every positive experience makes a new sale in time. Australia's market is not big though we think we are. Every customer/sale is important, and if you stuff it up then it's obvious the business needs to go into over drive to keep it positive. It's not rocket science or a secrete.

The ones who are good at service will ultimately do very well. I ordered a wolf rim friday pm from British Off Road, I came home Monday and it was here. Guess where I'll shop next time when required, thank you BOF.

It's also no surprise why many shop over seas, and why the Gov want to tax it more. I often get stuff from the USA in 3 days. I have several mates who do as well. Simple things taking 1, 2, sometimes 3 weeks to come from within our own country is ridiculous. Lazy slack service.

Maybe you should consider selling the camper trailer before there is no company to ask for any service.

No you didn't miss anything,I never named the company as I didn't think this was the forum to do that..
You are 100% correct,they will not receive any future custom from myself and anyone who asks me about them will be told of how bad there service is..
I did post my expeirience on their feedback section of their website, but is the case with most of these businesses their product seems to be very good, and its just the after sales service that is bringing it down..

Cheers Ean

Originally Posted by Ean Austral

A horses head I dont have, but dead fish and bits of Hammerhead shark I do..Maybe I can be the new generation Godfather


I somehow dont think that would even work..

Cheers Ean

Ean,

Very Godfatherish as there was a dead fish sent indicating Luca Brassi now sleeps with the fishes".

Not sure about Hammerhead shark pieces.

George.

Originally Posted by KarlB

What you need to send them is a horse's head. They may then think you are The Godfather. Then you would get action ...

Cheers
KarlB

The "healthy choice" Godfather.

Now with Omega 3

Originally Posted by Ean Austral

No you didn't miss anything,I never named the company as I didn't think this was the forum to do that..
You are 100% correct,they will not receive any future custom from myself and anyone who asks me about them will be told of how bad there service is..
I did post my expeirience on their feedback section of their website, but is the case with most of these businesses their product seems to be very good, and its just the after sales service that is bringing it down..

Cheers Ean

I would suggest that you go into MySwag and whing about them, everyone names them on this forum, in fact it's supprising how many manufacturers take note of what goes on in this forum, there are a few of the camper manufacturers that have members on the forum.

General Discussion

Baz.

Bad service is long remembered after the price is long forgotten.

G'day Folks

When I first started in automotive spare parts my manager and trainer hammered into me and all other staff "we not only sell spare parts, we sell SERVICE" even if our parts are the same price or dearer, if we sell service the customer will return,a 1 pound sale (pre decimal) can often be turned into repeat orders worth hundreds, if you don't have it in stock but can get it, spend 6 pence and call him and let him know when he will get it, then he can schedule his workshop priorities also a thing called co-related sales,if a hose was ordered,"how are the belts-etc."

In later years I also impressed that fact into my staff, and a lot of our customers became good friends as well as large $ monthly accounts

Good parts service is also why I have been dealing with British Off Road for over 18 years


cheers

We are too politically correct in this country, we don;t hesitate to name the good sellers and yes I agree with old Ho, British offroad is outstanding speak to them today you'll get it tomorrow. thats how we like telephone purchases.

Not what ean got, oh we forgot to order it and you can wait but if your in a hurry it will cost you more to rush it to you!

john


BTW Ho today its called add on sales.