Thread: Landrover warranty

Originally Posted by eckwalsh

Hey Colin.
I was more tha polite. Very pleasant and without any raised voice or any menace.I was Also firm and pointed out that they obviously cant trust their people that do the repairs if the 12month waranty is shortened to 3 months.
The Waranty manager (who doesn't even drive a car as it turns out)was more than adamant that it will not be fixed under warranty or with any good will.And this is also my 3rd Landrover and the second one brought from new.I even politely said at the end of the conversation that i couldn't thank her for her help as she wasn't helpfull at all.
Just damn annoying.
Regards

Eck

The problem is I guess you can't take your business elsewhere because there are so few LR dealers around so they have a captive audience.
It would be worthwhile putting the details on email direct to Land Rover including how unhelpful the dealer was.

I understand their approach. If something is under warranty for say 3 years and a part is replaced then because you didn't pay for that part the warranty is still only until the end of the 3 year period. Most dealers would at least offer to 'come to an arrangement' over the issue but I guess that they feel that they don't have to do this.

I recently purchased a new car for business use, I briefly considered a Land Rover but with the lack of local dealers and some of the issues raised on this forum I stayed with Ford. I've had plenty of warranty issues but all resolved at no cost, plenty of local dealers to choose from plus the new Terri has the TDV6 motor

Colin

OK, I've been down this road with my D3 and here's the drum:

LR offers what's called an 'express' warranty, just like all manufacturers.

The Trade Practices Act 1974 (Cwlth) provides for what is known as 'Implied' Warranty. This warrants the vehicle for three main areas:
1. Driveability
2. Safety
3. Purpose for which it was intended.

Common Law precedent has held that this cover may extend for up to ten years from purchase.

'Implied' warranty is enshrined in legislation and cannot be contracted out of by the provision of an 'express' warranty.

I would suggest that a demister would fall under Safety and Driveability.

Now, write a letter to the dealer requesting the work be done as such a part shouldn't have failed after a relatively short period.

When that fails, write a second letter suggesting that the dealer's stance is inconsistent with the provisions of the TPA and the relevant state fair trading act.

If that fails write a third letter direct to LR customer service.

In each case, give them a date that they must reply by (i.e. by COB Friday the umpteenth of August). Give them enough time to respond, but not too long. A week to ten days is sufficient.

Don't threaten anything (like legal action) as this just delays everything to the point that you might as well give up now.

if all of this fails, take all the correspondence and go to the ACCC. They need to see that you've tried to do something.

(This also works for white goods, TV's etc)

My D3 had 150000km+ on the clock and was 3+ years old. LR fixed a lot of things and spent well over $10,000.