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Thread: Land Rover vs ARB who will fix this issue?

  1. #1
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    Land Rover vs ARB who will fix this issue?

    The reason I am writing this is that I have been the go between Land Rover St Leonards and ARB Artarmon with each telling me a different story. So this is an opportunity for both Land Rover St Leonards and ARB Artarmon to set the record straight with their versions and hopefully come to a resolution as to who and how the problem can be fixed.

    We had a front bull bar, rear jerry can holder and rear tyre mount fitted to our Disco 4 by ARB Artarmon. Shortly after the passenger side rear lights stopped working. At the next service by Land Rover St Leonards my wife reported it and they said that they had fixed it when my wife picked up the car. I noticed the next day that the lights were still not working so my wife took the car back. My wife was told that there was something more to it as ordinary Land Rovers (i.e., Land Rovers without any work done) do not have problems like this. So Jimmy at Land Rover St Leonards got the mechanic to look at it and my wife was told that it was an ARB “stuff up” of which they fix up many. My wife was provided with a report and she took it back to ARB Artarmon. My wife told ARB Artarmon that she was told by Land Rover St Leonards that ARB had plugged the lights into the wrong module and to give Land Rover St Leonards a call if they had any questions. My wife was then telephoned by ARB St Leonards who said there was nothing wrong with the work they had performed and requested that my wife pick up the car. My wife then telephoned me and asked me to deal with them. I then telephoned ARB Artarmon and Land Rover St Leonards several times conveying messages between them. The abridged version is that ARB Artarmon said they did not plug into modules and it was only a fuse that needed replacing. Land Rover St Leonards insisted that it was a problem with a connection to the wrong module. I eventually convinced ARB Artarmon to contact Land Rover St Leonards. After ARB Artarmon had telephoned Land Rover St Leonards, ARB Artarmon telephoned me back and told me that Land Rover St Leonards had told them that it was only a fuse. I then telephoned Land Rover St Leonards and they asked me to ask my wife to bring the car back to them and they would fix the problem as “good will”. So my wife picked up the car from ARB St Leonards and while doing this my wife was told that ARB Artarmon had been told by Land Rover St Leonards that we had refused to pay for the fuse and had therefore been sent to ARB Artarmon! My wife ignored this comment and took the car back to Land Rover St Leonards where Jimmy got the mechanic to come out and talk to my wife. The mechanic got the book out of the car and showed her that the normal fuse was a 15 amp fuse. He stated that with all the additional lights (two spot lights at the front and a work light at the rear) that the ampage of the fuse has to be increased. So he opened the fuse box and showed my wife that it was still a 15 amp fuse and replaced it with a 20 amp fuse. He also proved some spare fuses as good will. While on holidays the fuse blew again. I replaced the fuse with another 20 amp fuse which has also blown.

    Should we be progressively increasing the size of the fuse until it stops blowing? I think not. My belief is that ARB St Leonards needs to fix their wiring.

    In addition the driver side front lower indicator (in the bull bar) and front power point are no longer working. I have checked all the fuses and have not been able to locate and additional blown fuse.

    I look forward to feedback from Land Rover St Leonards and ARB Artarmon.
    Regards,

    Glyn

  2. #2
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    Whilst I can't comment on the specifics, I know Jimmy and his crew quite well an aren't surprised they tried to help, I'd recommend them to anyone.

    I also know ARB Artarmon are Toyota specialists, they told me they didn't want to touch my Defender TD5 because they only do Toyotas!

    With regard to your problem, I'd be looking at every single additional wire they put in and see if there is any obvious short.

    Also, add up the total additional power requirements In the spots, work light, additional bulbs etc and work out how may extra amps you need, assuming all power is taken from one point that's as much as you will need to increase the fuse by.

    Hth
    Jon

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    Regards,
    Jon

  3. #3
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    Just another thought or two.

    Do you mean 2 new spots on the front, or existing LR ones?

    If its 2 new ones then there is no way they should be powering them through the car wiring loom, no wonder you've got problems! All spots should be powered desperately I triggered via a relay somewhere.

    Finally, given the ARB bar on a Disco is not uncommon it would be a safe bet that St Leonard's have fitted on before, is there anything that St Leonard's would normally do different to what ARB did?

    Out of interest why did you get the ARB guys to do the work and not St Leonard's?

    Jon

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    Regards,
    Jon

  4. #4
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    Quote Originally Posted by Glyndwr View Post
    Should we be progressively increasing the size of the fuse until it stops blowing? I think not. My belief is that ARB St Leonards needs to fix their wiring.
    NO

    the fuse is there to protect the wiring from burning out in the event of a short or the appliance at the end of the wire drawing too much current.

    If you keep upping the fuse size you can wind up with a wire glowing red hot which then lets the smoke out of the insulation and in that situation usually where there's smoke there's fire.

    if the 15 amp fuse is blowing because the lights are drawing too much then whoever installed them needs a kick in the joy department and given the instruction to install a relay and a dedicated power feed with the correct ratings for wiring and fusing (ARB )

    If the 15 Amp fuse is blowing because theres a short then the short needs to be found and fixed. if its in the setup that goes into the work that ARB did then its ARB's problem if it turns out to be a short somewhere else (check the wiring to the trailer plug often when its installed the grommet in the bodywork is not done properly and it cuts through on the sheetmetal) then its landrovers problem.
    Dave

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  5. #5
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    Don't know if this helps, but if the spots are after market extras they should come with their own loom and fuse.

  6. #6
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    Quote Originally Posted by Glyndwr View Post
    The reason I am writing this is that I have been the go between Land Rover St Leonards and ARB Artarmon with each telling me a different story. So this is an opportunity for both Land Rover St Leonards and ARB Artarmon to set the record straight with their versions and hopefully come to a resolution as to who and how the problem can be fixed.

    .......................



    I look forward to feedback from Land Rover St Leonards and ARB Artarmon.
    Regards,

    Glyn
    Sorry to hear of your woes but do you seriously think either company will respond here?
    Scott

  7. #7
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    Quote Originally Posted by Glyndwr View Post
    and took the car back to Land Rover St Leonards ... the mechanic to come out and talk to my wife. The mechanic got the book out of the car and showed her that the normal fuse was a 15 amp fuse. He stated that with all the additional lights (two spot lights at the front and a work light at the rear) that the ampage of the fuse has to be increased. So he opened the fuse box and showed my wife that it was still a 15 amp fuse and replaced it with a 20 amp fuse.
    This person obviously doesn't have the necessary knowledge to be providing auto-electrical advice of any sort, let alone D4 specific. I suggest you ask ARB to get advice from an auto electrician, preferably someone with D3/D4 electrical knowledge.
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  8. #8
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    Quote Originally Posted by Scouse View Post
    Sorry to hear of your woes but do you seriously think either company will respond here?
    One or the other should at least fix the problem, don't you think, it is obviously one or the others fault.

    I think they should stop blaming one another and fix the fault.

    OR

    Take the car to an auto elec, get him to see what the problem is and bill whoever stuffed up

    Baz.
    Cheers Baz.

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  9. #9
    chook73 Guest
    Glyn, unfortunately I had a similar issue with ARB Artarmon and eventually after they had tried to fix it a number of times I took it to an auto electrician and had them rewire it all.

    In the auto electricians words "The kid that did this wiring should go back and finish the last two years of his trade"

    Needles to say I will not be returning to ARB after this and nearly everything else the fitted was faulty.

    Regards
    Iain

  10. #10
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    Quote Originally Posted by chook73 View Post
    Glyn, unfortunately I had a similar issue with ARB Artarmon and eventually after they had tried to fix it a number of times I took it to an auto electrician and had them rewire it all.

    In the auto electricians words "The kid that did this wiring should go back and finish the last two years of his trade"

    Needles to say I will not be returning to ARB after this and nearly everything else the fitted was faulty.

    Regards
    Iain
    I would agree that this is an ARB problem, but does anyone care about the customer any more, is customer service a thing of the past, would it hurt that much to fix this problem and give the customer some faith and a reason to be a return customer.

    Baz.
    Cheers Baz.

    2011 Discovery 4 SE 2.7L
    1990 Perentie FFR EX Aust Army
    1967 Series IIa 109 (Farm Truck)
    2007 BMW R1200GS
    1979 BMW R80/7
    1983 BMW R100TIC Ex ACT Police
    1994 Yamaha XT225 Serow

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