Thread: I was a believer

Okay then -

- If your vehicle has been serviced by a licensed mechanic then it makes no difference who does the work.
- Get out your warranty statement in your owner's manual and read through that. Check the corrosion warranty fine print.
- Warranty is normally there for coverage of defects in material or workmanship. Ask them to explain how the undersized packing from the factory is not either of these and what influence the signage out the front of the service centre has on this fault.
- When you become aware of an issue, raise it with the manufacturer straight away. The continued use of a product where a fault could lead to greater damage is grounds for warranty refusal.
- Dealers get very little out of warranty work. They get reimbursed from the manufacturer at a reduced rate from retail and will get paid according to flat rate schedules.

Land Rover should have a look at your claim, don't allow it to be dismissed on the excuse that as it was serviced elsewhere that warranty is void. Be prepared for some hurt though as you have delayed in reporting the fault. Be prepared to accept a compromised offer where you will pick up the tab for some level of cost.

contact you consumer and business affairs ombudsman

A little premature that at this stage.

If it goes down that path it'll become a letter of the warranty conditions case and if something has been done that can get the manufacturer out of it, then he'll get nothing. Just something to consider, that's all.

Though as part of the process of negotiation with the dealer/LR they may need to be reminded that manufacturers warranty can be overridden by statutory warranty provisions and that you would be prepared to follow that route if necessary.

Garry

Thanks mate, I now know all of the above are true and correct, however with a very busy life and a fair dose nievety I thought that LR would be happy to help in this situation the car has had an easy life and none of the issues have worsened, LR are not prepared to accept a third party corrosion report, I have offered, i feel that this is a policy put in place to manipulate customers into an unnesesary service regime, if a car has corrosion at any time in it's warranty period it should be covered especially as the areas at fault are well known problem areas on newer Defenders. How much more customer loyalty would be generated instead of all this negativety each case were decided on good old common sense and a reasonable dose of goodwill, the service from the dealer has been woefull, uncommunicative and obstructive to say the least, spend less on adverts and more on customer satisfaction, spead the word!!
Thanks once again.

Do as digger has stated go to consumer affairs.

We are in the same boat as you, actually it's so similar it's scarey, good luck.

As above also they cannot refuse a warranty claim unless they can prove that the issue was caused by someone or something else(ie) where you get the car serviced.

Oh and as with you, this will be our last Land Rover.

Baz.

Im a pretty loyal customer if I am treated with honesty. This is my first Landy. If the dealer doesnt treat me with honesty and I feel like all they are trying to do it rip me off Ill be picking another brand in a few years. Ive been less than impressed so far and they dont even have my money yet.

I went to test drive a 90 prior to ordering one. I had oranised it over the phone and email with the dealer. Drove the 2 hours to Parramatta, (my closest dealer), arrived at 330 pm to be told that they have parked their only demo in behind some other cars and that I would have to come back another day. Drove the 2 hours home with the ****s.

So now I have ordered it from a different dealer (newcastle) and I STILL havent driven one. I hope I like it.....Otherwise there will be a low km 90 for sale.

I wrote to the manager telling him what hapenned. No reply. If this is the way they have treated me prior to them getting my money I shudder to think how it will be afterwards..... Time will tell, but I am less than impressed so far.

Originally Posted by JamesB71

This is my first Landy. .... STILL havent driven one. I hope I like it.....

Do your self a favour and have a drive of one before putting down any $$.....