Thread: Australia Post Cheap Contractors BAD MOVE! RANT

I've been using the Australia Post Parcel Locker system for a few months now and have had dozens of deliveries - none damaged, and they don't get lost, stolen from being left in front of the house, etc.

You get an SMS and email when your package arrives and you can pick it up 24 hours a day, so you don't have to get to the Post Office before 5 if you get a card saying you have a package.

It is growing quickly in popularity and they are starting to instal more lockers in more locations. The first one at a 7 - 11 went in a few weeks back and they will be rolling them out into these stores from now on as well as having them at your local PO or Parcel Centre.

Same problem. Its been happening for a few years here. I now refuse to deal with anyone who uses Auspost to deliver parcels and have told a number of suppliers that I will not buy from them again until they start using couriers instead.

Cheers,
Jon

Originally Posted by Loubrey

I got bitten by the same thing today. I paid a pretty hefty premium for an express delivery (not Land Rover related) through a well known German parcel service who in turn handed it to the Aust Post Express service.

Considering it arrived in the sorting office on Friday, nothing happened until an "attempted delivery" this morning (regardless that SWMBO was home) and we can now collect it ourselves from the post office tomorrow.

2 days from South Korea to Perth
6 days in Perth before we are able to collect it ourselves...

Unsure how to comment on this and remain PC... I got a profuse apology from the German parcel service, but as they handed it to Aust Post inside their mandatory time frame there is nothing they can or will do about it.

Cheers,

Lou

This really peeves me, i had the same thing last year, paid extra for express delivery thru DHL and since their depot is 200m from my work i called to have it re directed. Of course they had already handed it to Auspost and it took another 3 days to get the parcel .

Originally Posted by jon3950

and have told a number of suppliers that I will not buy from them again until they start using couriers instead.

Most suppliers would be happy to send their stuff by a courier if you asked them, but I'm sure they would want you to pay the extra that would cost...

Yes - It's happening everywhere. Aussie post have made a big mistake hiring those guys.

Pauly

Originally Posted by Roverlord off road spares

Until recently we has a reliable Australia post contractor, we would drive up the drive and deliver the mail. I spoke to him a cpouple of weeks ago and he told me he had to retender. He said his tender was too high and he couldn't believe the price that that was accepted.

Today at the local post office the store was full of non delivered parcels, the new contractors are Indian and returned ALL those parcels and reckon the were undeliverable. The local post office never had this with the previous contractor. And the proprietor was not happy having heaps of packages dumped there.
We have found that some contractors are just too plain lazy to deliver stuff, they either card you and make you go to the P.O youreself to pick up a parcel. Or no carding and then saying they carded.
Seems strange that lately some of my customers never got a card. We track every item we send and how can Aus post say on the tracking site that either no one home or delivered, we have a case open on Aus post where it was delivered but not to our customer, so don't know where they delivered it to, and we are still waiting for them to do their investigation.
If this is the service Aus post is offering these days with cheap labour, then they have lost the plot.
End of Rant

Originally Posted by Roverlord off road spares

I was unoffically told by a postie that every morning the motor bike or push bike posties start filling out cards to drop into letterboxes as they don't want to carry stuff around THAT MAY NOT GET DELIVERED, so every one else at home misses out.

If they don't expect people to be home during the day, why not post a card instead of sending a contractor round in a van? Last I heard they still deliver postal mail...

I'm not usually out for most of the day, but a few weeks ago I was leaving as the post delivery contractor was walking up my driveway card in hand. The conversation went something along these lines:

Yes I had a parcel that was for me
No it was not in the van
No he had not tried to deliver it previously
Yes I had to go to the post office to pick it up

I was a postman for 25 years, still keep in touch, spoke to a friend yesterday, ex fisherman, gave everything to the company, never took overtime, anti-union [ nothing wrong with that] , he said for the first time in his time during the job, he would not finish his run. Postmen are leaving the job in droves. We used to start at 6am, get penalty rates for that, get overtime, and meal allowance. Did that give us a great wage, the most I made, one year, was $42,000, Gross. Suited me, with my super from the military, but.... Married man, one income, mortgage?. Now, no penalty rates for new start postmen, no overtime, no meal allowance. Wage? try about $ 30,000. The word from the Union was that Post would have overseas workers working for nothing, some not speaking English , and delivery would be adversely effected. Worked out to be true. One of the best Postal Services in the World has been reduced to a joke. I can say that because I worked there for 25 years. What a shame, Bob

I have rang Aust Post about them leaving registered mail that required a signiture . When they investergated they told me it had been signed for , I dont know who by it wasn't us & the box was left on foot parth in front of mail box .