I will send a link to someone at Australia post.
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I will send a link to someone at Australia post.
Well today after telling Aus post what I thought of their service and reminding them I spend 10s of thousands of dollars with them each year. Also telling them their postie is telling porkies about remembering delivering my parcel.
I got an email from Aus post saying as a good will, once off gesture and as long as long as I send them a copy of postage and receipt for value of item I had to replace at my expense.....
$50 as a one off compensation.
The item was a genuine rubber coupling and express post, my time of personaly driving an hour there and back to customers premises to give him a replacement so the customer could drive his Disco.
I work as a postie for Aus post and in the last 5 years we have gone from never leaving mail behind to 5-6 thousand homes not being touched just at my delivery centre. It was unheard of, you guys might not know but we have a ban on hiring new posties so if your local guy quits that's it the other guys from other areas have to split up your section and try to get the mail finished.
Posties are delivering small to medium parcels now which we just can't fit onto a little Honda ct110 so we are left to card some registered mail just so other customers can receive theres.
Don't get me started on the parcel contractors I had a good word with the one in my delivery round last week because i seen him get out of his van and put the card in and drive off without knocking, so come Friday I have a pile of reminder cards for you guys to pick up your parcels and while all the customer complaints go onto your postie not the parcel contractor.
While the CEO rakes in 2.8 million last year :)
Quote:
Originally Posted by Stacks
Yes, I have had this. I was in the front yard and I heard someone pop something in the letter box (high fence so he couldn't see me.). I ran out and watched him looking at me in the rear view as he drove off.
Of course pick up is from the PO in the next suburb, not the one at the end of my street.....and not until 4pm the next day.
I have had better service from Vodaphone!
P.S. Posties, in my experience are pretty good. It is these underpaid, contractors that have the service ethics of ........well....let's just say they set the benchmark for ****house.
Well low and behold, I got an email from the customer that never received his order, The original postie found it at some one else's address, the recipient even open it and had a look what was inside. ( probably would have snaffled it for themselves but wouldn't know a disco donut from a Krispy kreme one.
I knew Aus post was telling porkies when the driver reckmoned he remembered deliverin g it to my customer, and there is only 1 street name on the enrtre area surrounbding.
I called into the local post office thism orning and there were piles of returned parcels, boxes etc. The owner of the PO is not too happy about it and has complained to Aus Post directly.
I found out the new Contractors can't even speak english very well, how the bloody hell did the get the contract, they seem to think every delivery is too Hard!. Heck man we live in the hills, there are some gravel roads not everything is bitumen!. The old contractor never seemed to have this problem.
It may be easier for Daleks to deliver hot lunch cans in Mumbai, but that doesn't mean they are qualified and be trusted with the Royal mail.
"Switch and Shift couriers, can i help you?"
from this thread, i signed up to the parcel locker system. can access your package 24-7 they said.
i got an email saying i have a package to pickup.
i get to the place,and there is sign on the door saying, sorry, we dont do 24.7 yet.
ffs.
Have you tried contacting the Postal Industry Ombudsman? If we all reported each case it might help to show the volume of pain that we are all feeling...
Postal Industry Ombudsman
Slightly off topic...Quote:
Originally Posted by Roverlord off road spares
As a customer if the goods are not received it is the seller's problem to rectify. But that does not help anyone especially when it is the postal delivery service that has dropped the ball.
As a seller, what recourse do you have with Australia Post for things they take possession of and then fail to deliver to the correct location? Does the parcel need to be insured to be able to claim damages?
That's odd, if the lockers are sitting outside where they should be - nice and accessible, then no one needs to be there for them to operate. Maybe they have just been installed and are still testing them or something?Quote:
Originally Posted by Eevo
no, its inside with other PO boxes.Quote:
Originally Posted by bacicat
people with po boxes have a tag to allow 24/7 access.
One of the post offices near me the PO boxes are behind a locked door & you have two keys , one to open the door & the other to open the PO box