Well actually, if more of us were polite but firm in our approach to sorting out issues with new aussies, I reckon we'd get a lot further. Anger and resentment just breed the same, if you tell someone to **** off, they're instantly on the defensive, whereas if you politely explain why you have an issue with what they've done, they're going to be more willing to take on board what you have to say, and they might learn something.

