Thread: New Patrol Advertisement

nissan warranty's.............well

from onther site Fishnet Off Road forum
1 guy's response

G,day fella's.
Just been reading the posted forums on this topic and thought I would enter my two cents. I am the workshop manager in a community on the tip of cape york. We have a couple of 3.0 turbo wagons that have given us huge problems. I am not surprised by Nissan australias' response as in my dealings with them they pay little regaurd to their warranty comitments. They seem willing enough on small claims eg. sub tank switches and pumps but on major issues such as chasis's cracking and differential housings their common response is to blame opperating conditions. One of our 2001 model vehicles has had the front diff housing replaced twice, the second time the housing was not even 12 monthes old. On the same vehicle the chasis has had to be welded and fischplated all at the councils' expense. As a result we are curently replacing all our Nissan vehicles with Toyotas. Nissan sell these vehicles as a robust 4wd capable of handling hard conditions. They should also back their claims with suitable warranty support. I am not berating the dealer but Nissan Australia need to review thier warranty procedure or reconsider how they pitch thier sales. I will add at risk of opening a hornets nest that we do not have the same problems with Land Cruisers. I also know a mechanic that has worked for a Nissan dealer who has more bad stories that I will not repeat as I don't have first hand experience with the issuses he related to me. Just my thoughts, Gav.

cheers

The following is a letter sent to Nissan.
I have blanked out the name and number seeing this is a public forum.

J***** B*****
BOUNTY GOLD MINE, MT HOLLAND
FORRESTANIA, WESTERN AUSTRALIA
TEL (090) ****** FACSIMILE (090) ******

NISSAN MOTOR CO (AUSTRALIA) PTY. LTD.
C/O 244 WELSHPOOL RD, WELSHPOOL
W.A. 6106

ATTENTION: MR NEVILLE GREEN, GENERAL MANAGER - NATIONAL PARTS

DEAR SIR,
I WOULD LIKE TO BRING TO YOUR ATTENTION SOME SERIOUS FAULTS IN NISSAN MOTOR CO. IN REGARD TO PARTS AVALIABILITY, LEAD TIMES AND PRICING.
CURRENTLY AT THIS MINE WE HAVE A NISSAN W40 CIVILIAN BUS THAT WE CANNOT USE TO TRANSPORT STAFF TO AND FROM THE MINE. THE REASON THIS BUS IS NOT OPERATIONAL IS NOT LABOUR OR CONDITION RELATED, IT IS BECAUSE OF A DENIAL ON THE PART OF YOURSELF AND NISSAN MOTOR CO. TO ADEQUATELY SUPPLY YOUR CLIENTLE WITH PARTS. I GIVE YOU THE EXAMPLE OF THE FOLLOWING ITEMS;

ITEM PART NUMBER QUANTITY BEGGED FOR
NUT NI-01211-00221 10
WASHER NI-40208-82100 10
SEAL-OIL NI-48252-32100 2
WHEEL RIM NI-40800-99071 2
DRUM BRAKE NI-40206-T8100 2
HUB BOLT NI-40222-J5625 10
BRAKE SHOES NI-43060-T9627 1
NUT NI-40224-J5610 10
NUT NI-48226-J5610 10

OF THESE I TRIED TO PURCHASE, ONLY 3 ARE AVALIABLE IN W.A.. IT STRETCHES THE BOUNDS OF CREDULITY THAT ITEMS SUCH AS WHEEL NUTS ( A CONSUMABLE IN MOST OF THE KNOWN WORLD ) ARE AVALIABLE WITH A LEAD TIME OF 4 DAYS-EX EAST. WHAT RESOUNDINGLY SNAPS THE BOUNDS OF CREDULITY CLEAN IN HALF IS THAT ITEMS SUCH AS BRAKE SHOES ARE EX JAPAN ( 6 WEEKS ). I CANNOT DENY THE EFFECTIVENESS OF THESE COMPONENTS, THEY NOT ONLY SLOW THE BUS DOWN, THEY HAVE THE ABILITY TO STOP IT STONE ****ING DEAD FOR 6 WEEKS! I DIDN'T EVEN BOTHER ENQUIRING AVALIABILITY ON SUCH COMPLICATED PARTS SUCH AS WASHERS ETC-THE ONLY WASHERS IN STOCK WOULD BE -WASHER? WIND **** OUT OF THIS CUSTOMER AND TELL HIM IT'S EX EAST.

ON THE RARE OCCAISION WE HAVE BEEN DELIVERED PARTS WITHIN AN ACCEPTABLE TIME PERIOD, THEY HAVE BEEN ENTIRELY WRONG.IT IS NOT THAT THE WRONG PARTS ARE ORDERED, IT IS THAT SOME OF YOUR PARTS INTERPRETERS ARE SO GREEN I COULDN'T SET THEM ON FIRE WITH PETROL.

THESE ARE NOT ISOLATED INCIDENTS, THEY OCCUR EVERY TIME WE TRY TO PURCHASE PARTS, FROM $10.00 HOSES, AT $104.94 EACH , THROUGH TO INTERNAL GEARBOX COMPONENTS THAT ARE SECOND ONLY TO THERMONUCLEAR WARHEADS IN THEIR CAPACITY TO ANNIHLATE ALL THAT SURROUNDS THEM.
IT IS ASTOUNDING THAT IN THIS DAY OF INTERSTATE AIR AND ROAD TRANSPORT AT LEAST 6 TIMES PER DAY, YOU PEANUTS TAKE 4 DAYS TO GET A PART ACROSS THE COUNTRY. MAY I SUGGEST YOU STOP FREIGHTING THE PARTS WITH NISSAN TRANSPORT VEHICLES AS THE 3 WEEK DELAY IN NISSAN'S 24 HOUR ROADSIDE ASSIST IS BECOMING TOO MUCH FOR US TO BEAR.

I COULD ELABORATE FURTHER ON THE COMPLETE FRUSTRATION I FEEL FROM TRYING TO KEEP THIS BUS ON THE ROAD SAFELY. SUFFICE TO SAY THE BUS DRIVER NOW HAS A FIRM BELIEF IN THE AFTERLIFE AND WE HAVEN'T RULED OUT DANGER MONEY FOR THE POSITION.

PLEASE DON'T GET ME WRONG, I COULD HANDLE THE FIRST 35 INSTANCES OF BEING ****ED AROUND, ( THE APOLOGETIC KISS FROM CUSTOMER SUPPORT WAS ALWAYS WELCOME ). NOW THAT YOUV'E TURNED IT INTO A BIZARRE FORM OF SADO-MASOCHISM COMPLETE WITH SCRATCHING AND BITING, I FEEL I HAVE TO COMPLAIN.......

I LOOK FORWARD TO DISCUSSING EVERY SINGLE FRUSTRATING EVENT OF THE PAST 8 MONTHS WITH YOU.

I SINCERELY HOPE YOU ***** NEVER BUILD PLANES

YOURS IN UTTER AMAZEMENT,

J***** B****

CC.
MR JOHN COSTELLO MANAGER,FLEET AND SPECIAL MARKETS, NISSAN AUSTRALIA
MR BRUCE ANDERSON MINE MANAGER, NORMANDY MINING
MR IAN BIRD U/G MANAGER, NORMANDY MINING
MR DEAN HUGHES U/G MAINTENANCE ENGINEER, NORMANDY MINING
MS JAN EVANS SITE SECETARY, NORMANDY MINING
MR ROBERT WHITING PURCHASING OFFICER, NORMANDY MINING
MR ANDREW MOSES OWNER, HOLLETON EARTHMOVING
MR PETER CUE OWNER, WORKFORCE PLANT HIRE
MR HARVEY KING REGIONAL MANAGER, MONADELPHOUS
MR ALEX COOPER DIVISIONAL MANAGER, MONADELPHOUS
MR RAY MILLER TECH. SUPPORT SUPERVISOR, MONADELPHOUS
MR REX ANDREWS CHIEF PURCHASING OFFICER, MONODELPHOUS
MR EDDY LOK MECHANICAL SUPERVISOR , MONODELPHOUS
MR JOHN ECKHART FABRICATION SUPERVISOR, MONODELPHOUS
MR PATRICK McKENNA STATE CONTRACTS MANAGER, ATLAS COPCO
MR TED CORDINA PERTH SERVICE MANAGER, ATLAS COPCO
MR GERRY O'CONNOR CONTRACTS SUPERVISOR, ATLAS COPCO
MR ALEC TYRELL CONTRACTS SUPERVISOR, ATLAS COPCO
MR MICHAEL GANT WORKSHOP SUPERVISOR - PERTH, ATLAS COPCO

AND

EVERY PERSON I TALK TO BETWEEN NOW AND WHEN I GET SOME SATISFACTION

I got the impression from that letter that he was not impressed with Nissan. 8O
By the way bb, you left his name on the bottom of the letter.

You guys got seats in your Landy's???????? Luxury I say luxury,I just use an old milk crate [img]style_emoticons/<#EMO_DIR#>/laugh.gif[/img] [img]style_emoticons/<#EMO_DIR#>/laugh.gif[/img]

<div class='quotetop'>QUOTE</div><div class='quotemain'>By the way bb, you left his name on the bottom of the letter.[/b][/quote]

And I think you might have missed a naughty (really naughty ) word .. ops:

Next to building planes ... :roll:

Davo

I missed that one too (even though I read it out loud to the missus) ops:

Amazing the filter never picked up that one ... :?:

One of the greatest words of all time .... 8O

Davo :wink:

That was a complete crack up, I am going to have to keep that and use it as a base for letters I need to write for work [img]style_emoticons/<#EMO_DIR#>/laugh.gif[/img] [img]style_emoticons/<#EMO_DIR#>/laugh.gif[/img] [img]style_emoticons/<#EMO_DIR#>/laugh.gif[/img] [img]style_emoticons/<#EMO_DIR#>/laugh.gif[/img]