Thread: Telstra Outages

Why do so many people have such a big sook about this when it happens? Yes it's inconvenient for a bit, but the responses from some just baffles me.

fire took out the power on lvl2.
on lvl2 is a ITP which handles mobile traffic and network routers
mobile traffic was offloaded to the other ITP which is in kent st.
the offload was not pretty.

Hi Tim,

I can't answer this on behalf of all of the sooks, but I can on behalf of myself!

Telstra charge a premium for their network, because they say "We have the best network, with the best coverage". Fair enough.

But when they have a network outage, they basically "oops - Sorry about that old chap."

My Telstra home phone has failed 4 times in the last month. I go without a home phone for 24-48 hours at a time. It's not the end of the world, but my internet goes through my phone line.. There is NO nbn where I live, we aren't even on the road map yet. What if I was a pensioner and had a medical emergency?

I'm in IT - and for all cricital systems I have backup systems. Depending on the type of system, I even use multiple providers with multiple connection types (fibre and wireless). I would have thought that Telstra would also.

So when Telstra say "We had an outage, bad luck" I find it very hard to stomach because I am paying a premium price for a premium service... That is no longer (in my eyes) a premium service..

The general Telstra attitude seems to be "if you don't like it then go somewhere else".. And that's the problem - there isn't a better service, so we just have to cop it on the chin?

Anyway - carry on everybody..

Cheers,
The Grey Ghost

As a tech there for 34 years I can understand the frustration when things go wrong. Mostly it is unforeseeable. How many on here have electronic faults in their vehicles.and can't find the answer. Same thing...technology is too smart and when things go wrong they do so in a big way.

Originally Posted by Eevo

fire took out the power on lvl2.
on lvl2 is a ITP which handles mobile traffic and network routers
mobile traffic was offloaded to the other ITP which is in kent st.
the offload was not pretty.

You have returned
Welcome back

also sms's are now being held as sms's were being sent to the wrong person.

Hi Grey Ghost,

I get where you're coming from, multiple outages a month is certainly something I would complain about! What gets me is the general social media bleaters carrying on when their phone doesn't work for a few hours once in a blue moon.

I have Telstra at home and it's very good, (their modems are crap though). Telstra business on the other hand.... don't get me started

Cheers,

Welcome back Eevo