Well, they got my order despite the attitude.
It's a case of time and they were actually cheaper than O/S.. Funny how I was quoting their part numbers off their website too - I don't have any sprockets.
Here was the (edited) reply.
Dave,
Well, I’m an engineer...just not a mechanical engineer, but not knowing the sprocket that you have (the number means nothing to us), for us it would have been a wild guess!
The Sprockets are removable from the motor by bolt and I think they have a key that holds them in place!
I wasn’t meaning to be rude though, we have a lot of unskilled people that ask similar questions and the thought of them fumbling with power tools truly scares me!
That’s why we always push towards visiting someone that has the skills and tooling to do the job! Its nothing personal !
Cheers!
Shane
He seemed to come off his high horse as he thought I am an engineer- I never said I was

He is possibly a good engineer but a lousy sales guy... Notice I am Dave now?
David - Dave to my mates

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